Software Engineer, Ada
Messaging Experience
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 2+ years of professional software development experience
- Strong experience with JavaScript/TypeScript and frameworks like React
- Experience building or maintaining SDKs, libraries, or developer-facing components
- Familiarity with Node.js, Express, or similar backend frameworks, or an eagerness to learn
- Understanding of RESTful APIs, authentication, and web standards
- Strong sense of ownership and attention to detail in UI/UX implementation
- Experience with testing tools
- Interest in learning about AI-driven systems and how conversational interfaces work under the hood
- Excellent collaboration and communication skills - you thrive in cross-functional environments with product, design, and QA
- Curiosity, initiative, and commitment to continuous learning and improvement
What the job involves
- The Messaging Experience team builds and evolves Ada’s core chat experience, social channels and SDKs - the “front door” to millions of customer interactions every day. Our work directly impacts the usability, performance, and reliability of Ada’s AI Agent across web and mobile platforms
- As an Engineer on the Messaging Experience team, you’ll focus on building accessible, high-quality chat interfaces and SDKs that help Ada’s clients seamlessly integrate our product into their own environments
- You’ll be primarily frontend-leaning, working with modern web technologies to craft engaging, performant user experiences. You’ll also have opportunities to deepen your backend and AI engineering skills by contributing to our chat platform APIs, event pipelines, and integrations with Ada’s Reasoning Engine
- Ship well-tested, maintainable code with clear validation steps
- Help evolve our SDK architecture to improve performance, developer experience, and scalability
- Debug cross-platform issues and ensure consistency across browsers, devices, and frameworks
- Contribute to the development of new chat features that enhance automation, personalization, and reliability
- Pair to learn more about message routing, queueing, and AI-powered messaging flows
- Document edge cases, risks, and architectural decisions to strengthen team knowledge
- Continuously improve our build, test, and deployment loops to reduce friction in development
- Outcomes:
- Deliver high-quality SDK features that improve the usability and reliability of Ada’s chat platform
- Grow into a well-rounded full-stack engineer by contributing across frontend, backend, and AI integration work
- Help modernize our SDK architecture for enterprise scalability
- Strengthen our developer experience through great documentation, testing, and tooling
- Participate in on-call rotations and respond to production issues for the services the team owns
- Bring ideas and perspective to level up our engineering practices and team culture
Application process
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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