Principal Software Engineer, Housecall Pro
$182.3-214.5k
+ Equity Plan
Home services business management software
Open for applications
Home services business management software
1001+ employees
Open for applications
$182.3-214.5k
+ Equity Plan
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- 10+ years of experience building, scaling, and operating distributed systems or high-traffic backend services
- Deep understanding of service-level architecture, performance engineering, and reliability fundamentals
- Expertise with observability tooling (metrics, tracing, logging) and the ability to derive actionable insights from telemetry
- Strong proficiency in debugging complex, production-distributed systems and tracing issues to root causes within code or architecture
- Hands-on experience with cloud environments, container orchestration, and modern deployment workflows
- Demonstrated ability to lead cross-team technical initiatives and influence architectural direction at organizational scale
- Experience participating in or guiding incident response and post-incident processes
- Strong communication skills, capable of articulating complex technical concepts to diverse audiences
- Proven track record of driving engineering best practices, operational maturity, and continuous improvement
- Ability to think holistically about large systems, identifying systemic risks and emergent behaviors before they become incidents
- A strong partnership mindset with the ability to collaborate deeply with SRE and service teams to raise reliability standards
- Comfort operating in ambiguous, high-impact problem spaces and driving clarity across teams
- Passion for mentoring and elevating engineering practices across an organization
- Familiarity with SLO-driven approaches, production readiness reviews, and reliability scorecards
- A bias toward automation, tooling, and scalable patterns over one-off fixes
- Curiosity and persistence in uncovering the root causes of performance issues, from infrastructure layers to service code
- Commitment to building systems that can gracefully withstand increased traffic, partial failures, and long-term growth
What the job involves
- As a Principal Software Engineer on the Platforms team, you serve as a senior technical leader responsible for elevating the performance, scalability, and reliability of Housecall Pro’s core systems
- You approach distributed systems with a discerning eye—constantly studying telemetry, understanding the dynamics of runtime behavior, and correlating these signals back to the underlying service code
- Your ability to identify patterns, uncover root causes, and envision long-term solutions allows you to guide teams toward architectural choices that strengthen the overall platform
- This role requires both broad technical perspective and deep, hands-on engagement with the services that power Housecall Pro
- You partner closely with our Site Reliability Engineering (SRE) team, whose mission is aligned with Google’s Product SRE model
- Together, you define and uphold the standards that ensure our platform continues to perform and scale sustainably as demand grows
- You contribute to and influence the evolution of our observability, deployment, and reliability frameworks, ensuring engineering teams across the company have the right insights, patterns, and tooling to operate services with confidence
- Your work directly impacts how teams approach operational readiness, incident response, and continuous improvement
- Beyond technical analysis, your role is fundamentally collaborative and strategic
- . You build trusted relationships with service teams, helping them understand systemic risks, improve runtime behaviors, and adopt resilient engineering practices. You shape the broader engineering culture by modeling thoughtful design, pragmatic problem-solving, and a commitment to operational excellence
- As a cross-organization influencer, you ensure that architectural decisions, operational patterns, and implementation details all align with a vision of a platform that is robust, efficient, and ready to support the next stages of Housecall Pro’s growth
- Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Analyze metrics, logs, traces, and other telemetry to identify performance bottlenecks, reliability risks, and inefficient code paths
- Investigate runtime behaviors and trace issues to relevant service code, proposing pragmatic architectural or implementation improvements
- Partner closely with SREs to define, enforce, and evolve standards around SLOs, incident response, observability, and operational readiness
- Collaborate with service teams to address systemic reliability issues, improve service health patterns, and adopt resilient architectural principles
- Participate in and guide post-incident reviews, helping teams translate learnings into meaningful technical and process improvements
- Review service and data-access patterns to reduce latency hotspots, resource spikes, and unnecessary load on persistence systems
- Recommend and help implement resiliency patterns such as retries with backoff, circuit breakers, bulkheads, idempotency strategies, and graceful degradation
- Evaluate and influence schema management, migration processes, query performance, and cross-service contract design
- Mentor engineers across the organization, raising the bar for system design, operational excellence, and distributed systems expertise
- Contribute to service reliability scorecards and drive alignment on prioritized improvement roadmaps across teams
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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