Senior Services Operations Analyst, BigID
$100-120k
+ Equity
Data intelligence platform for business
Job no longer available
Data intelligence platform for business
501-1000 employees
Job no longer available
$100-120k
+ Equity
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Well-qualified candidates will have prior experience in services operation, PSA tracking, LMS management. Prior experience with enterprise software services or training organizations is a must
- You are self-motivated, organized, hands-on, results-driven, and intellectually curious.
- You enjoy working with stakeholders of different professional disciplines, and coordinating both internal and external resources for professional services operations, administering professional services automation systems, and reporting on services, support, and training activities
- You are comfortable interacting with stakeholders at all levels of the organization: from the hands-on engineers to C-Level Leadership.
- Knowing how to tailor your approach depending on the target audience, you can effectively communicate both verbally and in writing to both internal and external stakeholders
- 3+ years of experience in operations with enterprise software services group or management consulting
- “Self-starter” mentality with experience in fast-paced environments
- Strong analytical ability with a passion for problem-solving and process improvement
- Past experience reviewing and creating Services statements of work
- Proficiency Google Suite and Salesforce
- Experience with Certinia or similar PSA solution
- Attention to details
- Excellent verbal and written communication skills
- Strong organization skills with the ability to manage multiple ongoing projects for various stakeholders
- English fluency (written and spoken)
What the job involves
- This is an operations role with the Global Business Operations team that supports the Client Success organization.
- You will be responsible for managing services engagement tracking, support case reporting, administering LMS and PSA, and driving operational improvements that accelerate customer time to value.
- Serve as cross-functional liaison and facilitate relevant discussions across various BigID teams including support, services, sales, customer success, and training
- Own end-to-end services operations processes from project scoping to engagement tracking and reporting
- Develop and own KPI reporting and dashboarding around utilization, invoicing, billable hours, and training
- Manage PSA solution to streamline processes and maintain data hygiene
- Administer learning management system including assigning purchased learning credits to new customers
- Manage training attendance, post-training tasks, and certification records
- Assist with client support processes and reporting to maintain high-levels of responsiveness and CSAT
- Orchestrate cross-team initiatives across the extended CS organization to drive growth and deliver results
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies have secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Mar 2024
$60m
LATE VC
Jan 2022
$12m
LATE VC
Total funding: $318.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company values
- Care - Care about the world, about each other, about our customers, about doing good work
- Do - Do what it takes to make a positive impact. Make a difference. Be a catalyst for growth
- Try - Innovate and explore. Chase possibility. Break things and rebuild to be better than before
- Shine - Celebrate your differences. Champion small wins and big ones. Shine bright
Company HQ
Chelsea, New York, NY
Articles
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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