Director of Customer Growth, Klaviyo
£120-180k
This role is eligible for variable compensation
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
£120-180k
This role is eligible for variable compensation
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 4+ years of sales leadership experience, experience at a hyper-growth SaaS company preferred
- 1+ years leading front-line sales managers
- Proven ability to profitably and quickly scale revenue. Experience driving new business, cross-selling to current customers, and driving retention. Previous experience growing revenue quickly at scale a strong plus
- A strategic go-to-market operator with an understanding of how to pull growth levers across product, marketing, partners, and success
- Proven ability to build customer empathy and provide input to product development to meet current and future customer needs to stay ahead of competition and expand our technology portfolio
- An exceptional leader with an ability to build and inspire high-performing teams
- Demonstrated success operating in a cross-functional environment and delivering outcomes
- Analytical/problem-solving data-driven mindset
- Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team
- Results-oriented, highly motivated, enthusiastic attitude and the ability to work independently
- Excellent verbal and written communication skills
- Strong leadership and presentation presence to a variety of external and internal stakeholders
What the job involves
- The Director of Customer Growth Sales will lead the EMEA Customer Growth sales organisation and is responsible for executing its sales strategy cross-selling and up-selling into our existing customer base
- This individual will work closely with Customer Success to drive customer retention, expansion, and utilisation
- They will also be a liaison between new business sales, marketing, product, and engineering to support and engrain the short- and long-term needs of the sales organisation with regards to emerging technologies
- You will scale and build a high-performance sales organisation that reflects Klaviyo’s core values as well as the sales team’s competency matrix
- This is reflected by leading by example when it comes to: taking data-driven action; being customer obsessed; always learning; being motivated by challenges; operating with integrity and honesty with all internal and external stakeholders; and exhibiting radical candor and extreme ownership
- Provide day-to-day direction to lead, rapidly scale, and grow a team of EMEA Customer Growth Sales Managers with 15-20 AEs across multiple segments and regions
- Execute the vision and growth strategy for our EMEA Customer Growth team, from ENTR to SMB, and outline a path to deliver exceptional outcomes
- Create detailed plans to deliver on ambitious revenue targets, prioritising efforts for maximum impact on customer and business expansion outcomes
- Set a data-driven operational cadence to create pace in a fast-growth environment
- Drive excellence in our sales motions, scaling our messaging and sales mechanics to increase efficiency and productivity
- Operate in tandem with cross-functional teams in product, marketing, partnerships, solution architecture, finance, legal, and customer success to deliver exceptional end-to-end customer experiences that translate into strong revenue growth and retention
- Oversee all EMEA talent management and engagement aspects, in partnership with sales leadership, People Operations, and Sales Enablement, to cultivate a culture of inclusivity, resiliency, and integrity
- Continuously develop sales leadership by always leading from a place of empathy, partnership, and expertise
- Deliver executive-level presentations and business reviews to a variety of audiences cross-functionally and at the C-suite level
- Perform other related duties as assigned
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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