Mid-Market Customer Success Manager, AutogenAI

• Relationship Building: A natural ability to build and nurture relationships, ensuring customers feel valued and supported at every stage of their journey with AutogenAI
• Proactive Problem Solver: A proactive mindset in identifying potential challenges and developing strategies to mitigate risks, ensuring seamless customer experiences
• Effective Communicator: Exceptional communication and presentation skills, enabling you to convey complex ideas clearly and persuasively to a diverse audience
• Data-Driven Mindset: An analytical approach to monitoring customer health and identifying opportunities for growth, using data to drive decision-making
• Adaptability & Resilience: Comfort in a fast-paced, ever-changing environment, with the ability to pivot quickly and embrace new challenges
• Experience: 3+ years’ experience in a B2B Customer Success role at a SaaS company, with a proven track record of managing multiple accounts and work streams simultaneously
• Industry Knowledge: Strong experience running post-sales selling motions, including renewals, up-sell, and cross-sell opportunities, preferably with Mid-Market customers
• Technical Skills: Familiarity with SaaS tools and CRM platforms; experience with AI software is a plus
• Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• Mid-Market Customer Experience: Previous experience working with Mid-Market customers at scale, demonstrating an ability to navigate complex organisational structures

Desirable

• As a Mid-Market Customer Success Manager at AutogenAI, you will be the primary point of contact for 20-30 of our Mid-Market customers, ensuring they derive maximum value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience
• This role offers the opportunity to build meaningful relationships with key stakeholders, influence product development through customer feedback, and contribute to the growth of a dynamic, fast-paced startup
• Customer Relationship Management: Serve as the main point of contact for your portfolio of Mid-Market customers, fostering strong relationships with day-to-day users and executive stakeholders to drive product adoption and satisfaction
• Post-Sales Activities: Manage all aspects of the post-sales customer journey, including renewals, up-sell opportunities, and expansion into new divisions or regions, in collaboration with the Sales team
• Onboarding & Implementation: Work closely with the Professional Services team to ensure seamless onboarding, training, and ongoing support for new customers
• Customer Health Monitoring: Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success and satisfaction
• Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer-focused events
• Product Feedback & Insights: Act as the voice of the customer by providing valuable feedback to the Product team, influencing product development and feature enhancements
• Strategic Cadence Meetings: Lead scheduled check-ins and review sessions to assess customer goals, challenges, and progress, ensuring they achieve their desired ROI with AutogenAI’s solutions
• Cross-functional Collaboration: Partner with internal teams, including Sales, Marketing, and Product, to enhance the customer experience and drive business growth

• Excited to join us? Send your CV and optionally a cover letter sharing how you can contribute to our mission!