Site Reliability Engineer, Restaurant365
$98.6-138k
+ Equity Option Grant
Restaurant management software
Open for applications
Restaurant management software
1001+ employees
Open for applications
$98.6-138k
+ Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting
- BS in Computer Science, Information Systems, or related field (or equivalent experience)
- 2–4 years of experience in site reliability engineering, DevOps, or cloud operations
- Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage
- Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell)
- Strong Linux engineering skills; working knowledge of Windows administration
- Experience supporting production environments and participating in on-call rotations
- Familiarity with web servers and middleware (Nginx, Apache Tomcat)
- Experience with CI/CD tools (GitLab, Git, or similar)
- Strong written, oral, and interpersonal communication skills
Desirable
- Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
- Knowledge of performance analysis and system vulnerability remediation
- Cloud certification (AWS or Azure) preferred
- Familiarity with restaurant industry SaaS platforms and customer-facing applications
What the job involves
- The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications
- You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform
- Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis
- Identify and automate manual processes to improve efficiency and reduce risk
- Enhance and evolve monitoring tools and platforms to improve observability
- Promote and apply best practices for reliability, scalability, and performance across engineering
- Implement and support cloud automation using Terraform, Ansible, or CloudFormation
- Work within change management protocols to provide maximum uptime for production systems
- Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis
- Partner with developers, architects, vendors, and IT teams to ensure reliable system operations
- Research and remediate vulnerabilities in coordination with security teams
- Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures
- Apply company policies and procedures when handling operational tasks and incidents
- Suggest and implement improvements to operational processes and monitoring practices
- Contribute to technical diagrams, documentation, and runbooks for system reliability
- Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS)
- Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
- Develop scripting and automation skills using Python, Bash, PowerShell, or similar
- Participate in planning discussions by contributing technical input on system stability and reliability
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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