Onboarding Manager, Monzo
£56.1-65k
+ Share options
3-5 days a week in office
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£56.1-65k
+ Share options
3-5 days a week in office
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have led or been instrumental in establishing and scaling onboarding programs in a fast-paced, high-growth, and global environment
- You have 2+ years experience managing and leading a team
- You're comfortable with facilitation and creating interesting, innovative onboarding pathways to enhance learning
- You're proactive, full of ideas, and excited about building the next phase of our onboarding strategy, iterating on current successes and developing new global approaches
- You're used to operating within a data-driven environment to inform decisions and measure impact
- You thrive in dynamic environments and are comfortable collaborating with stakeholders at all levels, including senior leadership
- You’re passionate about creating inclusive and transparent employee experiences that set people up for success
- You have fluency in MacOS, Slack, Learning Management Systems, GSuite tools and the ability to adapt to learn new systems and processes
What the job involves
- We’re looking for an Onboarding Manager to help us scale and lead the strategy for our Business and Tech onboarding processes globally. This is a brand new position, expanding our ‘Onboarding & Community’ pillar, adding an additional role alongside our Onboarding and Community Associate.
- You’ll report directly into the Head of Culture and Engagement, and work closely with teams across the company to create a scalable, delightful and effective global onboarding journey that ensures we’re setting Monzonauts up for success from day one. If you love the variety of rolling up your sleeves and getting stuck into the details, as well as being future minded and able to scale and iterate at pace, then this role is for you
- Building from scratch - Creating the strategy for what global onboarding at Monzo looks like, through a hybrid lens, across multiple entities
- Process Improvement - Identifying ways to create efficiencies in our current process
- Hands on Facilitation - Learning our current onboarding process end to end, and being able to co-facilitate cultural sessions, and leadership sessions when required
- Creating engaging content - adding to and reviewing our current materials to ensure all our materials are fit for purpose as we scale
- Shaping our culture – Helping to strengthen our company culture by ensuring Monzonauts are culturally immersed and integrated, wherever they’re hired
- Collaborating across Monzo - Working with stakeholders such as Hiring, TechOps and the Senior Leadership Team to ensure alignment and consistency with our approach
- Listening and learning – Gathering feedback and using data to continuously improve and make decisions on what’s working, and what’s not
- Future-proofing - We want you to set the team up for success by building a scalable function which grows with Monzo. This includes managing team members and thinking about what the future of the function can look like, too
Application process
- 🌈 The application journey has 4 key steps
- Recruiter Call
- Take Home Task
- Role Specific Interview
- Values Interview
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$455.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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