Senior Customer Success Manager, Shippeo
French speaking
1-5 days a week in office (60 Rue d'Hauteville, 75010 Paris, France)
Supply chain visibility platform
Job no longer available
Supply chain visibility platform
201-500 employees
Job no longer available
1-5 days a week in office (60 Rue d'Hauteville, 75010 Paris, France)
201-500 employees
Company mission
To inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains.
Role
Who you are
- Possess 5+ years of demonstrated expertise as a Customer Success Manager or (Supply Chain) Consultant, catering to large enterprise customers within a consulting firm or the dynamic SaaS industry
- Bring prior experience in consulting or professional services, which is highly desirable and sets you apart as a candidate attuned to our unique challenges
- Demonstrate a proven capacity to skillfully navigate executive-level stakeholders, ensuring effective communication and collaboration at the highest organizational echelons
- Showcase a remarkable ability to adeptly manage multiple customer accounts, successfully steering complex, high-pressure projects to triumphant outcomes
- Exhibit strong problem-solving and analytical skills, empowering you to unravel complex customer requirements and deliver effective, tailor-made solutions
- Are fluent in French and English: Additional fluency in German or Italian is a major advantage
- Possess Industry Knowledge: Strong knowledge of the Supply Chain and/or SaaS industry is a valuable asset
What the job involves
- Reporting to the Customer Success Director, your role as a Senior Customer Success Manager (m/f/d) is to own the relationship with a portfolio of large enterprise accounts
- Strategic Relationship Ownership: Take charge of a portfolio of strategic customers, driving product adoption, ensuring satisfaction, and expanding business horizons
- Strategic Reviews Leadership: Lead Business Reviews to guide goals, progress, risks, and opportunities
- Value Realization: Ensure customers maximize the value of their investment through high adoption rates and proof of value cases. Collaborate with the Sales team to identify expansion opportunities
- Long-Term Relationship Building: Develop and maintain lasting relationships with stakeholders, from key operational users to C-suite individuals, establishing yourself as a trusted advisor
- Customer Advocacy: Serve as an advocate for customers within the organization, effectively communicating their needs and influencing product enhancements and roadmap decisions
- Collaborative Onboarding: Work with sales, product, and technical teams to ensure seamless onboarding and implementation of our solution
- Customer Workshops: Organize workshops to prioritize the product roadmap based on your understanding of customer’s needs, empowering them to maximize the value of our platform
- Contract Management: Skillfully handle the customer's contract lifecycle, including renewal and key negotiations
- Marketing Collaboration: Collaborate closely with the marketing team to highlight your customers' success stories
Application process
- Preliminary call with our Talent Acquisition Manager
- 1st interview with the Hiring Manager
- Business Case
- Final Interview
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet customer demands even in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering and launched its Carbon Visibility solution for tracking emissions. The company continues to grow, undertaking a huge expansion supported by its $30 million strategic funding round raised in 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$30m
LATE VC
Oct 2022
$40m
LATE VC
Total funding: $137.3m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- Swile Card (France)
- Health Insurance paid 100%
Company HQ
Porte-Saint-Denis, Paris, France
Leadership
Pierre Khoury
(CEO & Co-founder)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO & Co-founder)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO & Co-founder)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(VP of Product & Co-founder)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(VP of Operations & Co-founder)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
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