Technical Support Engineer, Autofleet

Salary not provided

SQL

GCP

Intercom

JIRA

Notion

JSON

Mid and Senior level

Toronto

Optimisation platform for fleets and mobility operators

Open for applications

Optimisation platform for fleets and mobility operators

101-200 employees

B2BDeep TechMobilityRidesharingSaaS

Open for applications

Salary not provided

SQL

GCP

Intercom

JIRA

Notion

JSON

Mid and Senior level

Toronto

101-200 employees

B2BDeep TechMobilityRidesharingSaaS

Company mission

To help businesses operate smarter, not harder, by delivering advanced technology that drives real-world impact without added complexity.

Job

Company

Role

Who you are

At least 3 years in technical support engineer or similar technical role
Strong customer-facing skills
Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
Familiar with GCP, Jira, Intercom, and Notion- an advantage
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Experience with log analysis and error debugging
Ability to multi-task and prioritize effectively while handling urgent issues
Experience with web technologies and scripting languages - nice to have
Fantastic spoken and written English
Location (N.A)- must be located in North America

What the job involves

This is a fast-paced role where providing top-tier technical support is essential
You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth
The position is shift-based and requires work during weekends
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products
Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Our take

Autofleet's AI-powered platform is making it easier for businesses to manage and optimise their fleets. Think of it as a digital command center that helps fleet operators get the most out of every ride by cutting downtime, boosting efficiency, and even opening up new ways to offer mobility services.

The company works with a wide range of customers across the globe, including ride-hailing services, rental companies, delivery fleets, and vehicle manufacturers. And it's technology is already used to manage tens of thousands of vehicles and millions of trips every month.

Recently, Autofleet was acquired by Element Fleet Management, a global leader in fleet services. This move gives Autofleet access to even greater resources and reach, while letting the company continue to innovate independently. With this new partnership, Autofleet is in a strong position to grow faster and secure even more industries.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Oct 2021

$20m

SERIES B

Apr 2020

$7.5m

SERIES A

Total funding: $29.5m

Company HQ

Tel Aviv-Yafo, Tel Aviv District

Leadership

Dor Shay

(Co-Founder & CTO)

Previously worked as a Software Engineer for Systalk and Gett. Dor also co-founded Poob, a CRM tool built to solve problems in the nightlife field.

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