Technical Support Engineer, Autofleet
Optimization platform for fleets
Open for applications
Optimization platform for fleets
21-100 employees
Open for applications
21-100 employees
Company mission
To create the first, fully sustainable, Building a Vehicle as a Service layer, making vehicles elastic, optimizing fleets.
Role
Who you are
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Experience with log analysis and error debugging
- Ability to multi-task and prioritize effectively while handling urgent issues
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
- Location (N.A)- must be located in North America
What the job involves
- This is a fast-paced role where providing top-tier technical support is essential
- You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth
- The position is shift-based and requires work during weekends
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Our take
Israeli startup Autofleet was founded by two former Gett employees. The company has developed an optimization platform for fleet owners and operators, and now manage tens of thousands of vehicles for some of the world's largest fleets.
Autofleet has seen great success in recent years. They''ve scaled operations in 12+ countries and secured partnerships with fleets in key verticals, including Rental, Taxi, and Logistics. Autofleet has attracted big names to use its service, such as Ford, Honda, and Zipcar.
With investors including KeyFrame Capital, Fujitsu Ventures, and The Goodyear Tire & Rubber Company, AutoFleet has raised serious funding. The capital gained is being used to expand its international market and aid in growing the AutoFleet research and development team.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2021
$20m
SERIES B
Apr 2020
$7.5m
SERIES A
Total funding: $29.5m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Dor Shay
(CTO)Previously worked as a software engineer for Systalk and Gett, Dor also co-founded Poob, a CRM tool built to solve problems in the nightlife field.
Kobi Eisenberg
(CEO)Kobi has an extensive professional history working in product management, initially for Hewlett-Packard, before moving on to Bidgely and Gett.
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