HR Operations Program Manager, Expedia Group

Search / Content Optimization

$110.5-155k

Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role

Mid level

Austin

Office located in Domain 11, Austin

Online travel shopping company

Job no longer available

Online travel shopping company

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Job no longer available

$110.5-155k

Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role

Mid level

Austin

Office located in Domain 11, Austin

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Company mission

Expedia's mission is to power global travel for everyone, everywhere.

Job

Company

Role

Who you are

Bachelor's or equivalent experience
Functional/ Technical skills in process improvement, training and project/product management
Experience with advanced workload/resource planning/forecasting
Reporting & data manipulation/analysis skills
Advanced service delivery/customer service skills

What the job involves

Product Service Delivery: Being user-obsessed about the experience for our target audience(s) consisting of employees, managers, HR partners, and Centers of Excellence stakeholders; Conduct and apply extensive research methods of user behavior, while possessing deep systems thinking to meet emerging needs across Expedia Group
Product Support: The ability to deliver outcomes related to the launch of updates, new releases, or fixes; Discover new opportunities, ensure adoption and user experience is understood across a wide stakeholder group and deliver a high output of change
Performance Analysis: Analyze internal and industry trends, as well as outcomes of the platform based on how employees use ServiceNow; Deep dive into cases to understand the “why and what” from an employee user perspective; Be able to make data-driven decisions to help adoption with Search, Virtual Agent and / or our HR tiering model for a best-in-class employee experience
Stakeholder Communication: Able to present findings to a diverse audience of users, leaders, and internal stakeholders; Be able to dig deep into the data to uncover information that tells the story; Possess the ability to translate insights into actions and to develop a compelling business review for various audience types, explaining the journey, and aligned with the priorities of the principal product manager for the platform; Be able to talk about the product across People Team stakeholders with interconnected products, processes, and solutions; Influencing others about the use of capabilities, not just the technology, to address People needs
User Experience: Research, collect, and incorporate feedback (stakeholders, employees, managers, Centers of Excellence) to improve the product, to include specific strategies related to search, Virtual Agent, and Tier 0 effectiveness, ensuring the product offers an excellent user experience and addresses user pain points
Documentation: Oversee the creation of product documentation, user guides, and training materials

Our take

Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.

Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.

What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

Leisure Travel Reimbursement
Travel Discounts
Family & Friends Discount
Employee Assistance Program
Wellness Reimbursement
Global Service Awards
Business Travel Medical Insurance
Matching Gifts
Expert Medical Opinion
New Parent Benefit
Employee Stock Purchase Plan
401K Plan
Health Insurance
Dental Insurance
Flexible Spending Account (FSA)
Vision Insurance
Health Savings Account (HSA)
Life Insurance

Company HQ

Interbay, Seattle, WA

Leadership

Peter M. Kern

(CEO, not founder)

Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.

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