Technical Writing Lead, Salesforce

$117.4-193.7k

Salary is partially dependent on location

Linux

Windows

JIRA

Confluence

Mid and Senior level

San Francisco Bay Area

Office located in Redwood City, CA

World's leading CRM provider

Posted today

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Posted today

$117.4-193.7k

Salary is partially dependent on location

Linux

Windows

JIRA

Confluence

Mid and Senior level

San Francisco Bay Area

Office located in Redwood City, CA

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

4 + years of technical writing experience
Proven ability in crafting technical, user and administrator-focused content
Experience with source control software
Ability to read, understand, and build short code samples in a variety of programming languages
Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
Superb communication and interpersonal skills
Ability to quickly learn new sophisticated technologies
A related technical degree required
Understand strategies for writing for LLMs and using generative AI to enhance work

What the job involves

We’re looking for a technical writer who becomes comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for a technical audience that helps users understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!
Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
Collaborate with team members to help scope and build documentation for the features they cover
Learn and apply style, language, and structure standards

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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