Delivery Lead, Abrdn
Process & Optimization, CEO Office
Savings & investment company
Be an early applicant
Savings & investment company
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Helping clients to prepare for the future
Role
Who you are
- Experience in business process analysis, process improvement, or project delivery, ideally in a consultancy or advisory capacity
- Strong analytical, problem-solving, and communication skills, with the ability to influence and advice stakeholders
- Familiarity with process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma)
- Experience with risk/control frameworks (e.g., RCSA) is an advantage
- Bachelor’s degree or equivalent; relevant certifications are a plus
What the job involves
- Reporting to the Head of Process Strategy & Optimisation, the Delivery Lead is responsible for mapping, analysing, and improving business processes across the Investments business, acting as a trusted advisor to support strategic process management and optimisation
- The role combines business analysis and project delivery, supporting process improvements and risk/control frameworks (such as RCSA), and ensuring process documentation is accurate and up to date
- The initial priority is to support strategic projects focused on end-to-end process mapping, across the Investment Business, aligning to key business outcomes
- This will enable a successful reframing of RCSAs, establishing clear controls and accountability, and identifying optimisation opportunities to drive future change
- Map and document end-to-end business processes using standard methodologies (e.g., BPMN), advising teams on effective process design
- Analyse processes to identify inefficiencies, risks, and improvement opportunities, presenting findings and recommendations to stakeholders
- Champion a culture of continuous improvement and operational excellence across the Investments business
- Support the delivery of process improvement and risk/control projects (e.g., RCSA reframing)
- Collaborate with stakeholders to define process ownership and accountability (RACI)
- Facilitate workshops and meetings to gather requirements, validate process changes and provide guidance
- Maintain process documentation and ensure accessibility for stakeholders
- Track and report on process improvement initiatives and project milestones
- Investigate and address process issues flagged by stakeholders, identifying root causes of inefficiencies or weaknesses, and advising on solutions to improve process clarity, efficiency, and ownership
Application process
- End Date: January 28, 2026
Our take
Abrdn, formerly known as Standard Life Aberdeen, is a global investment company helping its clients to save and invest for their futures. It operates three businesses - Investments, Adviser and Personal - and has been operating since way back in 1825.
Nowadays, atop its investment and advice services, the company delivers two platforms for financial advisers. The first, Wrap, enables users to build and manage portfolios for each client. It also includes SIPP drawdown capabilities - which means advisers can choose the best platform charges when client assets are at their highest. The second, Elevate, encompasses a suite of tools for advisers to save time and make sure their clients are informed.
In 2023, Abrdn announced "adviserOS", which represents an upgrade to their platform offerings. There is limited information to go on, but the company claims this new venture will be simpler and data-led, as well as require less admin. It will be interesting to see if this new release keeps pace with tech developments across the investment space and allows abrdn to continue as an innovator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Edinburgh New Town, Edinburgh, UK
Leadership
Jason Windsor
(CEO)Previously CFO at Persimmon Homes, Group CFO at Aviva and was the Managing Director of Morgan Stanley.
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