Senior Director of People Operations, Ro
$201.9-263k
+ Equity
More information about location
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$201.9-263k
+ Equity
More information about location
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- This role is ideal for a leader who combines systems thinking with strong execution and thrives in fast-paced, evolving environments
- As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support
- You bring a passion for improving how work gets done through scalable processes, modern technology, automation, and AI-enabled solutions that create efficient, consumer-grade employee experiences
- 10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments
- Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design
- Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations
- Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience
- Strong knowledge of benefits administration, leave management, and multi-state HR compliance
- Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements
- Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution
- Strong communication and change management skills, with experience driving operational transformation and adoption across organizations
- Experience supporting or partnering on compensation programs is a plus, but not required
What the job involves
- As Senior Director, People Operations, you will lead and scale the systems, programs, and operational infrastructure that power an exceptional employee experience at Ro
- You will oversee the core systems and services foundation of the People function—including HR systems, people analytics, benefits and leave administration, compliance, employee lifecycle operations, and employee services—ensuring they are efficient, scalable, and aligned with business and employee needs
- You’ll partner closely with leaders across People, Finance, IT, Legal, and the broader business, serving as both a strategic and operational thought partner
- Reporting to the SVP, People, this role will play a critical role in enabling Ro’s continued growth through scalable systems, data-driven decision making, operational excellence, and a high-quality employee experience
- In addition to overseeing the systems and processes that support employees, you will help shape how workforce data and insights are leveraged to improve organizational effectiveness, inform leadership decisions, and guide People strategy
- You will play a key role in shaping the future of People Operations at Ro, building scalable workflows, self-service capabilities, and intelligent systems that enable both employees and the business to operate more effectively
- Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services
- Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning
- Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle
- Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization
- Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows
- Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery
- Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives
- Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations
- Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices
- Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models
- Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences
- Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience
- Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business
Our take
Ro is a direct-to-patient healthcare company on a mission to help patients achieve their health goals by delivering the easiest, most effective care possible.
It's the only company offering nationwide telehealth, labs, and pharmacy services, too. This was enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care.
Since 2017, the company has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder & CEO)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and User Acquisition at kgb and as VP of Growth at BARK.
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