Senior Performance Marketing Manager, Rakuten Kobo
6 Month Contract
Digital bookseller
Be an early applicant
Digital bookseller
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring the power of reading to the world.
Role
Who you are
- 8+ years in marketing analytics, growth analytics, performance marketing analytics, ecommerce analytics, or related roles
- Proven experience leading marketing measurement strategy in a digital consumer business
- Deep expertise in acquisition, retention, ecommerce conversion and lifecycle performance
- Experience working across subscription, ecommerce, or high-growth digital business models
- Hands-on experience with:
- Google Analytics 4
- Google Tag Manager
- Paid media platforms (Google Ads, Meta, DSP/programmatic platforms)
- Attribution and measurement tools (including SuperMetrics)
- CRM and lifecycle marketing platforms
- Experimentation / A/B testing platforms
- BI / visualization platforms (Looker, Tableau, Power BI, or equivalent)
- SQL and advanced data analysis
- Subscription, ecommerce, and cohort analytics tools
- Strong understanding of:
- Multi-touch attribution
- Media mix modeling
- Incrementality testing
- Customer lifetime value modeling
- Cohort analysis
- Churn analysis
- Funnel optimization
- Marketing forecasting and scenario modeling
- Leadership & Soft Skills:
- Strong executive communication and storytelling skills
- Ability to influence senior stakeholders through insight and commercial thinking
- Strategic mindset with strong business acumen
- Highly collaborative cross-functional leadership style
- Comfortable moving between strategy and execution
- Strong problem-solving orientation with a bias for action
What the job involves
- We are seeking a Senior Manager, Performance Marketing to lead marketing measurement and performance optimization across Kobo’s global marketing organization
- This is a highly strategic and hands-on role responsible for support our performance marketing strategy and how this strategy is measured, understood, and optimized across acquisition, retention, CRM, ecommerce, subscriptions, and lifecycle marketing
- The ideal candidate combines deep performance marketing and analytical expertise with strong commercial acumen, translating complex data into actionable marketing decisions that improve customer acquisition efficiency, retention, conversion, and lifetime value
- This role will be critical to helping Kobo scale efficiently by improving how we measure performance, understand customer behavior, allocate investment, and optimize the full customer lifecycle. Success in this role will directly impact acquisition efficiency, retention performance, customer lifetime value, and overall business growth
- Own the end-to-end marketing measurement framework across the customer lifecycle, from acquisition through retention and re-engagement
- Develop and evolve attribution models to better understand channel contribution and optimize investment allocation
- Partner with the Senior Director on media mix modeling, incrementality testing, experimentation frameworks, and marketing performance diagnostics
- Establish marketing KPI frameworks across paid acquisition, CRM, ecommerce conversion, subscription health, retention, churn, customer lifetime value, and ROAS
- Partner closely with media, CRM and ecommerce teams to identify performance gaps and growth opportunities
- Analyze funnel performance across paid media, site conversion, checkout, onboarding, subscription flows, and retention journeys
- Support budget allocation, scenario planning, forecasting, and performance investment decisions
- Deliver clear, executive-ready dashboards, reporting, and performance storytelling
- Translate complex data into concise recommendations for leadership and cross-functional stakeholders
- Proactively surface trends, opportunities, and risks
- Build a culture of data-driven decision making across the marketing organization
- Partner with product, data engineering, BI, finance, growth, and executive leadership to align business metrics and measurement frameworks
- Work with technical teams to ensure analytics implementation, tagging integrity, attribution quality, and data governance
- Champion consistency in measurement across channels, teams, and regions
Our take
Long-form content is having a resurgence. That’s great news for the e-reader industry, of which Rakuten’s Kobo battles with Amazon’s Kindle for ownership.
The e-reader giant has changed tack in recent years to pursue growth via integrations and partnerships. A notable example is its native device integration with Pocket, a wishlist app loved by millions of readers.
The company is hoping that these partnerships and product improvements will allow it to finally break the US market where it most struggles for market share with Kindle.
Amazon has consistently shown its willingness to drop prices to protect its position in any market it plays in. That means that Kobo will have to demonstrate true product superiority to make a dent while protecting its margins.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- "Work from anywhere" policy
- Flexible hours
- Internet/phone/commuting allowance
- Daily meal allowance when in the office
- $500 CAD flexible spending account
- Parental leave top-up
- Unlimited sick and mental health days
- 4-day summer holiday weekends
- RRSP matching, bonus and stock options
- Free Kobo eReader
- Free weekly book of your choice
- Volunteer time off
Company HQ
Liberty Village, Toronto, ON
Leadership
Michael Tamblyn
(CEO)Part of the founding team of Kobo, Michael previously held the role of Chief Content Officer. Michael has also been the founding CEO of the supply chain agency, BookNet Canada and co-founded Canada’s first online bookstore, Bookshelf.ca, purchased by Indigo Books & Music in 1998.
Anna Giagkou
(CFO)Prior to joining Rakuten Kobo in 2021, Anna was the CFO of Cox Automotive Canada.
Nimod Narayanan
(CTO)Nimod joined Rakuten Kobo in 2022 as VP of Technology, he then became the SVP of Technology in 2023, and CTO in 2025. Prior to this, he spent nearly 4 years at Rogers Communications joining as a Senior Development Manager before becoming a Director of eCommerce & Personalization and then Senior Director of Digital Platforms & Services.
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