Head of L3 Technical Support Engineer, INFINIDAT
$220.5-250k
Enterprise data and cloud solutions
Be an early applicant
Enterprise data and cloud solutions
501-1000 employees
Be an early applicant
$220.5-250k
501-1000 employees
Company mission
To help clients compete more effectively in the petabyte data era.
Role
Who you are
- Proven experience leading managers and global technical teams
- Strong background in enterprise storage, Linux, networking, and customer support organizations
- Experience managing complex customer escalations and cross-functional initiatives
- Strong leadership, communication, and stakeholder management skills
- Ability to drive organizational change, process improvements, and operational excellence
- Technical knowledge of SAN/NAS storage, Linux administration, and enterprise infrastructure
- Experience with virtualization, containers, scripting, or backup technologies – an advantage
- The position requires a willingness to work during weekends and holidays when needed
What the job involves
- We are looking for a manager to lead our group of Enterprise Storage Technical Support
- As the leader of the Development Support organization, you will be responsible for driving operational excellence across the teams, ensuring effective resolution of critical customer issues, and partnering closely with R&D to address complex technical challenges
- You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives
- Lead and develop multiple global technical teams through their managers
- Own the resolution of critical customer escalations and complex technical issues
- Drive operational excellence, process improvements, and global alignment
- Partner with R&D, Product, and Customer-facing teams to improve customer outcomes
- Ensure high levels of customer satisfaction and service delivery
- Provide leadership, coaching, and strategic direction to managers and senior technical contributors
- Prioritize resources and initiatives to maximize business impact
Our take
The rapidly growing demand for machine learning infrastructure, AI tools, and other data-driven technology is pushing the limits of the data storage systems that form the tech stack of enterprises. Companies must constantly stay on top of their storage, whilst also having to guard it through data protection and cybersecurity software.
INFINIDAT provides a data storage and protection platform for enterprises, offering a cloud data storage system in addition to data protection tools, all designed to be optimised for multi-petabyte scalability and easy to integrate with any existing data storage, protection, and backup stack.
Whilst many enterprises are apprehensive to migrate towards a petabyte-ready cloud-based data system and rely on legacy tools, INFINIDAT has recognised that this is primarily due to the associated complexities, removing such obstacles with a ‘set it and forget it’ approach to its platform's setup processes.
INFINIDAT has been recognized as a top performer in the space, with its comprehensive and award winning suite of enterprise storage solutions. And it continues to enhance its offering with new products and capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2017
$95m
SERIES C
Apr 2015
$150m
SERIES B
Total funding: $325m
Company HQ
Waltham, MA
Leadership
Phil Bullinger
(CEO)Senior Vice President and General Manager of Dell EMC Isilon BU from 2013 to 2017, and for Western Digital's Data Center Business from 2017 to 2020.
Moshe Yanai
(Chief Technology Evangelist)Initially the CEO of Infinidat from 2014 to 2022 and has served as the Chief Technology Evangelist since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job