Senior Business Partner, Personio
Customer Support
+ Pre-IPO equity
3 days a week in office
Intelligent HR platform for SMEs
Job no longer available
Intelligent HR platform for SMEs
1001+ employees
Job no longer available
+ Pre-IPO equity
3 days a week in office
1001+ employees
Company mission
To help organisations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- Education & Language: You have a university degree (or equivalent relevant work experience) and are fluent in written and spoken English; proficiency in German or another European language is a strong plus
- SaaS & Analytical Expertise: You have proven experience with enterprise SaaS software solutions and analytical tools, with the ability to leverage data for strategic decision-making and forecasting
- Self-Sufficient Execution: You thrive in small, dynamic, fast-growing teams, operating with a can-do attitude, self-sufficiency, and strong personal accountability to drive results independently
- Strategic Communication: You possess outstanding interpersonal and communication skills (verbal and written), enabling you to present complex insights to senior leadership and align stakeholders at all levels
- Critical Thinking & Problem-Solving: You apply critical thinking, analytical reasoning, and conflict-resolution skills to navigate ambiguity, solve complex problems, and make data-driven decisions
- Multi-Tasking & Prioritization: You excel at managing multiple priorities efficiently, balancing strategic initiatives with day-to-day operational needs in a fast-paced environment
- Continuous Improvement Mindset: You have a passion for optimizing processes, efficiency, value, and quality, with familiarity of the Personio tech stack and ability to communicate scope expectations with both customer executives and technical stakeholders
What the job involves
- The Business Partner within the CX Operations Field Operations team is responsible for acting as the CX Operations “right hand” to the senior business leader for their assigned CX functional area (Customer Support)
- As a Business Partner, you own the successful running and evolving of your business unit through data insights, project management of critical initiatives, and delivery of core business operations.
- You will partner with your business leader to evolve the strategy of the department, ensuring it is aligned with company direction and coordinating the prioritization and investment to get there. You will be supported by a team of Operations Analysts that provides hands-on support and subject matter expertise in data, technical acumen, and general CX business acumen
- Strategic Partnership: You act as the right-hand to the Senior Director of Customer Support, building strong relationships with senior leaders and their management teams to evolve strategy and represent the functional area across CX and the organization
- Business Operations & Financial Planning: You manage and evolve day-to-day business operations, providing financial inputs, ROI analysis, capacity management, and serving as the FP&A interface for your business unit
- Data-Driven Insights & Business Cases: You deliver ad-hoc and recurring performance reporting, create compelling business cases using data to prioritize investments, and regularly present insights to senior CX leaders and the executive team
- Initiative Delivery & Program Management: You drive execution of key strategic Customer Support initiatives and CX OKRs, coordinating cross-functionally with other departments to align priorities and investment
- Process Excellence & Automation: You standardize and continuously improve ticket management workflows, develop key support processes (CSAT, escalations, queue prioritization), and explore automation opportunities using AI and RPA
- Premium Support Product Ownership: You manage Premium Support as a product, including pricing, entitlements, feature scoping, and coordinate development of in-product features for contacting support
- Cross-Functional Collaboration: You act as the single point of contact for all operational needs, partnering effectively with the Operations Analyst team and specialist teams throughout the organization
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Dublin, Ireland
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Stephan Micklitz
(Chief Product & Technology Officer)Previously Senior Director of Engineering at Google, they also spent two years in a senior leadership role at Celonis, and later consulted for Revel8.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as a Business Development Team Lead.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2025, they have served as the Director of Sales SMB Germany.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2025 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2026 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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