Director of Content & Social, ManyChat
$215-235k
The role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans
More information about location
Chatbot marketing
Be an early applicant
Chatbot marketing
201-500 employees
Be an early applicant
$215-235k
The role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans
More information about location
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- 10+ years of experience leading content and social teams, ideally in SaaS, media, or creator-focused tech environments
- A proven track record of building and scaling content and social strategies that drive brand awareness, community growth, and pipeline impact
- Deep fluency in storytelling for digital audiences - knowing what works where, and why
- Experience managing high-volume content pipelines and performance-focused editorial systems
- Mastery of social media platforms, content trends, and analytics tools to guide decisions and iterate quickly
- Expertise in video and visual storytelling, including directing creative vision and managing production workflows
- Exceptional leadership and communication skills, with the ability to inspire teams and influence stakeholders at all levels
What the job involves
- We’re searching for a Director of Content & Social who will own global content and organic social strategy, turning brand and product narratives into high-performing, audience-first content that educates, engages, and inspires. This role sits at the heart of our brand and is pivotal to how the world experiences Manychat across every platform
- Your team will span content, socials, video, and creative operations - but your north star is building a voice and presence people want to engage with
- Own and evolve a cohesive vision and strategy that spans campaigns, events, editorial, seo and educational content
- Lead content ideation and creation across formats - from blog posts, articles, and guides to carousels, email narratives, and branded editorial pieces
- Build a content engine that scales: audience-informed, performance-tracked, and deeply integrated with product and growth goals
- Partner with teams like product marketing, performance, brand and comms to ensure content supports strategic objectives and drives measurable business impact
- Define and execute the organic social strategy across all major platforms - including Instagram, LinkedIn, TikTok, X, and YouTube - with a sharp focus on driving quality impressions, engagement, and share of voice
- Lead a nimble, creative team in creating thumb-stopping, culturally relevant content that amplifies our brand and fuels community love
- Infuse social into everything - from launches and announcements to campaigns and community moments - making Manychat a brand people want in their feed
- Stay ahead of platform trends, emerging content formats, and creator partnerships to keep Manychat at the forefront of social innovation
- Lead, mentor, and grow a high-impact team of writers, strategists, social media managers, video producers, and creative project managers
- Champion a culture of creativity, collaboration, and constant learning — inside your team and across the company
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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