Account Manager, Gorgias

• 3 or more years of sales experience, with at least 1 year in a full-cycle sales or closing role as an Account Executive, selling SaaS or to e-commerce brands
• Proven track record of success in a quota-carrying role, consistently meeting and exceeding targets
• Experience managing a book of business with about 30-40 deals/opportunities per month, focusing on renewals and cross-sell
• Exceptional skills in account planning and value-based selling, capable of engaging with C-suite executives
• Ability to understand complex ideas, automate processes, and actively manage your own pipeline
• Demonstrated ability to thrive in a fast-paced sales environment
• Tech-savvy, acting as a solutions consultant to discuss how our products can enhance the customer experience and drive revenue
• Passionate about selling, eager to be coached, and looking to further develop your sales skills
• Outstanding negotiation skills, verbal, written, and presentation skills in English

Desirable

• The Account Management team is part of the Sales Team at Gorgias
• We educate merchants on optimizing their customer experience for efficiency and personalization at scale
• The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base
• In this critical and highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue
• You will join a team of 6 at a time when we are scaling our processes for renewals and expansions, giving you the opportunity to shape and build the team and processes
• As part of our Account Management team, your role will be focused on managing renewals and driving ARR growth through strategic cross-selling and upselling
• You will manage a diverse book of approximately 100-120 accounts, being responsible for both renewals and identifying expansion opportunities
• Hold a quota and be responsible for optimizing your own sales process to achieve it
• Demo existing customers on our Automate product and own the closing process for renewals and expansions
• Collaborate closely with the Customer Success Team to strategically book and close demos and engage existing customers both inbound and through proactive outreach