Customer Success Manager, Flowcode
Media + Agency
$85-115k
OTE
+ Equity
3-4 days a week in office (Soho, NYC)
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$85-115k
OTE
+ Equity
3-4 days a week in office (Soho, NYC)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Have 4-7 years in client success, partnerships, or strategy at a media company, network, or agency
- Understand the media and advertising ecosystem - broadcast, digital, ad ops, martech, measurement
- Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach
- Move fast to solve account challenges - proactive, resourceful, and sharp under pressure)
- Know how to uncover expansion - new campaign use cases, cross-functional champions, budget pockets
- Build trust across agency and media orgs: programming, marketing, ad sales, and operations
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
- 4-7 years in media-focused CSM, Account Management, or similar roles
- Proven success working with media brands, ideally in TV or digital broadcast environments
- Strong understanding of attribution, analytics, and media KPIs
- Experience using CRM and CS platforms (HubSpot preferred)
- Clear, concise communicator—comfortable presenting to senior stakeholders
- Ability to operate independently and deliver in a fast-paced, high-growth startup
What the job involves
- We’re hiring a CSM focused on our media + agency vertical, supporting clients like Disney, Paramount, BBDO, and Publicis
- You’ll own relationships with national broadcasters, TV networks, media groups, and agencies - driving adoption, attribution, and expansion
- This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
- A portfolio of enterprise media and agency accounts (drive usage, value, renewal, and expansion)
- Strategic QBRs and campaign reviews tied to performance metrics and business impact
- Risk mitigation and problem solving - turn insights into action fast
- Partner with Sales to identify and close upsell opportunities
- Collaborate with Product and Support to influence roadmap and solve client pain points
- Build workflows that align with media buying cycles, flight dates, and campaign refreshes
- Deepen NYC media relationships by showing up on-site, at events, host events, and as a strategic partner
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customized options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strateiges.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
SoHo, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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