Director of Account Management and Customer Success, uberall
French Speaker
+ VSOP/ESOP
More information about location
Multi-location customer experience platform
Be an early applicant
Multi-location customer experience platform
201-500 employees
Be an early applicant
+ VSOP/ESOP
More information about location
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- We are seeking a highly motivated and experienced leader to join our organization as the Director Account Management & Customer Success for our French market, with Iberia
- The ideal candidate possesses a strong blend of leadership experience, customer advocacy, and commercial acumen, with a proven track record of exceeding revenue targets and fostering long-term customer relationships
- Fluency in French and English. Spanish is greatly desirable
- Minimum of 8-10 years of experience in Account Management or Customer Success, with at least 5 years of experience leading high-performing teams
- Proven track record of exceeding revenue targets and driving customer success in a SaaS or technology environment
- Strong leadership, mentorship, and coaching skills, ideally in a remote environment
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical and problem-solving skills with the ability to analyze data and translate insights into actionable plans
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Bachelor's degree in Business Administration, Management, Marketing, or a related field
- Regular travel within Europe to meet with customers
What the job involves
- This pivotal role will be responsible for driving both customer success and revenue growth by leading and mentoring a team of Account Managers and Customer Success Managers
- Proactively identify and address customer needs and challenges, ensuring high customer satisfaction and retention
- Act as an advocate and voice of your customer base within Uberall
- Join important meetings with French and Spanish-speaking customers as an Uberall representative
- Embrace and drive Uberall's Location Performance Optimization approach to enhance customer adoption and product usage, maximizing the value customers derive from our solutions
- Develop and execute strategies to drive revenue growth through strategic account planning, renewal negotiations, and new business development within existing accounts
- Coach mentor and support your team members in developing and executing strategic account plans for key accounts, identifying opportunities for growth and expansion
- Accurately forecast revenue, renewals, and upsell/cross-sell opportunities for the entire portfolio
- Stay abreast of market trends, competitive landscapes, and customer needs within your market and have those inform your strategic approach
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of customer base is testament to the benefits Uberall brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, to place the platform as a top choice into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company values
- Grow Together - We are free to be ourselves and we treat others with the respect and friendship they deserve. We want to grow together and nothing is ever only someone else’s problem. We are humble and nice and we mean well
- Demonstrate Passion & Performance - We put our heart and soul into everything we do and we are passionate about the people we do it with. We challenge ourselves and others and aspire to deliver results that leave a long-lasting impression
- Be Bold & Drive Change - We are bold and determined decision makers who are not afraid of mistakes. We drive for change and take ownership of our actions and decisions
Company HQ
Brunnenviertel, Berlin, BE
Articles
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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