Customer Success Manager, Flowbox

• We're looking for a new creative and digital native Spanish- French-Speaking Customer Success Manager to join our team in Barcelona!
• Be a structured, organized and proactive person
• Excel at building solid and trust based relationships with clients
• Be able to prioritize actions based on both urgency and importance in a high-volume environment
• Communicate and present in an enthusiastic, compelling and professional way
• Demonstrate leadership in front of a range of different client stakeholders
• It's great if you have 1+ years of experience in a similar position or a position related to customer support. Experience from e-commerce is a bonus
• You’re passionate about working with clients, like to take ownership and responsibility, and thrive in a quick-moving start-up environment. You enjoy playing an important part in the success of the team and the company
• We are looking for a true team player that knows French and Spanish as their first languages and is fluent in English. Knowledge of additional languages is an advantage

Desirable

• As a Client Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs and empower brands to achieve their marketing goals.
• Ou are responsible for the client journey from the beginning of the partnership throughout their renewal. Our ultimate goal is to wow the client with our outstanding technology and personalized service
• You will be a part of a young, friendly, international team distributed across three countries: Sweden, Spain and the Netherlands. The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations
• As a CSM, you will manage different relationships between various internal and external stakeholders and users. We believe that every individual within the team can contribute to make the overall performance of the team stronger
• We will guide you on your career journey and help you in your understanding of our platform, our clients and our company values. Here’s what the start of your employment will approximately look like:
• Month 1 – Gain deep knowledge of the Flowbox platform
• During your tailored onboarding, you will first become certified as a Flowbox Platform Superuser. You will become an expert so that you can use that knowledge to help brands grow their businesses. You will be welcomed into the team and become familiar with the company culture
• Month 2 – Take charge of your portfolio
• Once you have a solid understanding of the platform, you will dive right in and start managing your own portfolio of clients in various industries such as retail, fashion, travel, toys, interior design, sports and more. We will give you a strong foundational knowledge of the digital marketing industry and teach you the ways that the Flowbox platform helps brands authentically connect with their customers and communities
• Month 3-6 – Drive adoption, retention and expansion
• Over the first 6 months, you will learn how to lead our clients to success, develop skills to confidently respond in a range of situations, train new users in the platform and help create robust client retention strategies. By deeply understanding client needs and requirements, you’ll also help drive the expanded use of the Flowbox platform by identifying upselling opportunities
• Month 6-12 – Continue your journey and build a base of Flowbox advocates
• By the end of your first year, you will have all the knowledge and skills you need to lead Flowbox clients with confidence. Our platform is always growing, so you will continue to upskill on all platform features and cascade said knowledge to clients. You will also begin to work more closely with our marketing team to help tell the stories of our successful clients and capture the voices of Flowbox advocates
• But of course, the journey doesn’t end there! We are a high-growth, fast-moving company, and this opens up further opportunities for you to advance your career goals
• Your day-to-day tasks ✍🏻
• Days in the CSM team at Flowbox are varied but you will be responsible for ensuring the overall health of your accounts. A regular day will include:
• Reviewing your portfolio, including client usage data, and determining which accounts require different types of action
• Running platform training sessions for new users
• Meeting and calling client contacts to showcase new functionalities
• Diagnosing technical issues and following up on support tickets
• Leading quarterly business reviews to ensure clients are seeing value from their engagement with Flowbox
• Coordinating renewals or upsell opportunities

• Our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English