Social Media Monitoring Specialist, WebFX
Company profit-sharing, performance bonuses
More information about location
Revenue-generating digital marketing solutions
Open for applications
Revenue-generating digital marketing solutions
1001+ employees
Open for applications
Company profit-sharing, performance bonuses
More information about location
1001+ employees
Company mission
To provide world-class digital marketing solutions to mid-size businesses around the world.
Role
Who you are
- A Bachelor’s degree is preferred but not required
- Pre-employment testing is required
- Fluent in English (written and verbal). Resume must be in English to be considered
- Customer service experience & proven interest in long-term customer service field/career (this is a long-term position where you can grow with our team!)
- Solid understanding of the internet and social media
- Strong writing/grammatical skills as well as ability to present information and ideas logically and clearly; keen eye for detail also required
- Must have high-speed internet and smartphone with WiFi capabilities / ability to use social media apps for business purposes
- Customer-centric mentality & passion for delighting customers
- Strong commitment to getting things done
- Dedication to delivering high-quality and defect-free work to clients
- Ability to work well in a high-concurrency environment (many projects)
- Capable of individual “deep work” as well as the ability to collaborate with a team to complete projects rapidly
- Strong time-management skills and ability to meet deadlines consistently
- Ability to take direction well, but also make decisions and take initiative
- Strong communication skills
- Up-to-date on the latest web technologies
- Professional and dependable, with a solid work ethic
- Detail-oriented with a dedication to quality
- Self-motivated
- Problem solver
- At least 1 year of experience in social media monitoring, community management or customer service
What the job involves
- We’re looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide, We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too
- WebFX is looking for candidates who want to work in customer service long-term as this is a stable and full-time indefinite position at WebFX within the social media customer service department
- Providing excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service
- Monitor activity on a high volume of client social profiles 1-3x daily
- Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity
- Utilizing standard operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns
- Utilizing available data and research to answer audience comments and direct messages
- Collaborating with account manager to address unique inquiries and situations if/when needed
- Understanding and adopting brand voice to engage with audience and promote brand personality
- Ability to independently seek out answers and perform research and analysis to determine the best approach and response
- This position requires 40 hours of remote availability per week during our standard office hours (8am to 6pm EST)
- Requires reliable internet access
- 60% providing social media customer care services
- 15% utilizing and updating customer service standard operating procedures & responses
- 15% actively monitoring and performing proactive outreaching on social networks
- 10% collaborating with account managers
- Our “Bootcamp” web marketing training program will be provided for new WebFX “family members.”
Application process
- Please submit resume or CV (in English) to be considered for this opportunity
Our take
WebFX is a digital marketing provider for over 1,000 US brands, offering custom strategies for each client based on their specific needs. The company has generated over $3B in revenue for its clients over the past 5 years through its digital advertising services. WebFX also has an FXBuilds program that has impacted over 5,000 lives around the globe through projects that include building schools in Guatemala and Ghana as well as building wells in Kenya.
WebFX has won dozens of awards since its inception in 1996, with six awards in 2022 alone, including #1 Best place to work in PA for the 8th year in a row. Having secured strategic partnerships with Nutshell and Trilantic North America, the future of the company looking promising with plans to expand into new services, open a range of new offices globally and also hire an additional 300 employees before the end of 2026.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company HQ
Midtown, Harrisburg, PA
Leadership
William Craig
(Co-Founder & CEO)Previously worked as an IT Specialist in Financial Information Systems for the University of Pittsburgh and as a Portal Architect for SAIC. Now a weekly contributor to Forbes and Entrepreneur Media as well as the CEO of Nutshell.
Karie Shearer Craig
(Co-Founder)Previously worked as a Sales Production Manager for Webclicks.net.
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