Product Owner, Motorola Solutions
Customer Hub
+ Incentive Bonus Plans + Employee Stock Purchase Plan
More information about location
1-2 days a week in office (Schaumburg, IL)
Communication software for public safety & enterprise
Be an early applicant
Communication software for public safety & enterprise
1001+ employees
Be an early applicant
+ Incentive Bonus Plans + Employee Stock Purchase Plan
More information about location
1-2 days a week in office (Schaumburg, IL)
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- We’re looking for people who bring great ideas and who make our partners’ ideas better
- Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems
- People who not only embrace change, but who accelerate it
- The ideal candidate will possess a blend of strategic vision, customer-centric focus, ability to manage complex stakeholder relationships and has business savvy to drive innovation
- Proven track record of elevating a digital self-service product
- Experience working with cross-functional teams and managing complex stakeholder relationships
- Proficient in using analytics tools and data-driven decision making
- Familiarity with agile development methodologies and experience working in an agile environment
- Exceptional communication and interpersonal skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders
- Detail-oriented and committed to delivering high-quality work
- Ability to adapt to a fast-paced and changing environment
- Salesforce platform experience is a plus, specifically Experience Cloud
- Bachelor’s Degree with 10+ years of professional experience
- OR Master’s Degree with 8+ years of professional experience
- AND 5+ years of product management/product owner experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
What the job involves
- This position is for Product Owner of Customer Hub on the Customer Support IT team. Our team is committed to delivering amazing digital experiences for our customers, partners, and employees
- Empower our customers by evolving a world-class self-service portal
- Drive product strategy, prioritize features, and collaborate with passionate business stakeholders to deliver a delightful digital experience that meets the needs of our customers
- Product Vision & Strategy: Partner with business partners to define and communicate the product vision for Customer Hub experience. Set goals, priorities, and maintain product roadmap
- User Experience & Adoption: Conduct user research to understand needs and pain points. Develop strategies to encourage user adoption and maximize usage
- Data-Driven Backlog: Analyze case volume, feature usage, user behavior, and customer feedback to drive continuous improvement and innovation
- Data Management & Quality: Closely partner with business and IT teams to ensure quality and relevance of account transactional data
- Product Performance: Define and track key performance indicators to measure product success. Monitor performance and take action to reach product goals
- Collaboration & Communication: Work closely with customer service, supply chain, marketing, sales, and IT stakeholders. Lead cross-functional meetings and represent the product in governance meetings
- Development: Work closely with global development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company values
- Inclusive: We foster inclusion, equity and diversity to support our customers, communities and each other
- Driven: We keep it simple by focusing on what matters most so we can seize opportunities with speed and confidence
- Innovative: We constantly create ingenious solutions to the real challenges of today, tomorrow and beyond
- Accountable: We stand behind the work we do, the contributions we make and the high business standards we maintain
- Passionate: We meet challenges with energy and determination, always pursuing ever-higher standards
- Partners: We work with our customers to address obstacles before they become challenges
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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