Renewals Specialist, Halcyon
$105-120k
30% OTE
Cybersecurity tools to protect against ransomware
Open for applications
Cybersecurity tools to protect against ransomware
201-500 employees
Open for applications
$105-120k
30% OTE
201-500 employees
Company mission
Halcyon's mission is to defeat ransomware.
Role
Who you are
- 2–5 years of renewals, account management, or customer success experience in SaaS; cybersecurity or enterprise B2B technology preferred
- Proven ability to manage renewal cycles and consistently hit retention targets
- Strong commercial acumen with excellent negotiation, communication, and organizational skills
- Experience working with channel partners and distributors in a renewals capacity
- Proficiency with Salesforce and CPQ; familiarity with CS/renewals tools (e.g. Gainsight, ChurnZero, or similar)
- Ability to thrive in a fast-paced, high-growth environment — comfortable building processes, not just following them
- Collaborative team player with a strong sense of empathy for customers
Desirable
- Experience with FunnelStory, Confluence, or similar analytics/collaboration tools
- Background in high-growth startups or early-stage environments
What the job involves
- We’re looking for a motivated, collaborative, and customer-focused Renewals Specialist to join our team
- In this role, you’ll drive the renewals process end-to-end, strengthen relationships with customers and partners, and help ensure Halcyon’s customers continue to succeed against ransomware
- You’ll work closely with Sales, Customer Success, and Channel teams to protect and grow recurring revenue while shaping scalable processes for the future
- Own the full renewals lifecycle — from quote to close — starting 150–90 days ahead of expiration
- Build strong relationships with assigned customers, ensuring a seamless renewal experience
- Partner with Customer Success, Sales, and Channel teams to maximize retention and identify expansion opportunities
- Collaborate with distributors and resellers to drive renewals through Halcyon’s channel ecosystem
- Proactively identify at-risk accounts and develop save plans to minimize churn
- Work with Legal and Finance to ensure accuracy in terms, conditions, and pricing
- Track, report, and achieve quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals
- Establish and refine renewals processes, helping Halcyon scale as we grow
- Provide feedback to Sales, Product, and Customer Success on customer needs and market trends
Our take
As cyber attacks become increasingly complex, especially in the mode of ransomware, companies such as Halcyon are becoming an ever more important weapon in the fight for cybersecurity. Though only formed in 2021, its founders have extensive experience as researchers at cybersecurity unicorn Cylance, amongst other notable companies in the sector.
Halcyon’s product stands out from similar - and abundant - offerings thanks to its melding of multi-proprietary advanced prevention engines and AI models designed specifically to seek out and destroy ransomware threats. It's the flexibility and reactivity of these two multi-tiered facets that have made Halcyon a trusted partner for companies on the Forbes Global 2000 list.
With significant funding behind it, Halcyon will ramp up the development of its platform's features and continue expanding its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$100m
SERIES C
Dec 2023
$40m
SERIES B
Total funding: $204m
Company benefits
- A Remote Native Global Team - As a remote first, completely distributed team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.
- Health & Wellness - We offer comprehensive health benefits to meet you and your family’s needs, including 100% covered Medical, Dental and Vision insurance for you and all your dependents.
- Competitive Compensation Packages - We offer competitive compensation packages with equity, depending on position, along with a generously matched retirement plan, unlimited PTO, paid sick time and holidays
- Future Planning & Time Off - We offer paid time off to take care of yourself! Relax and recharge on us. We also include paid parental leave, short & long term disability insurance, life insurance and more
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Jon Miller
(CEO & Co-Founder)Previously CEO and Founder at Boldend, Advisory Board member at Cylance, Vice President at Accuvant LABS, Managing Consultant at IBM.
Ryan Smith
(CTO & Co-Founder)Currently Owner at Hustle Labs. Previously Chief Research Officer at Boldend, Advisory Board Member at Cylance.
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