Content Strategist, Alma
$105-149.8k
+ Equity
Contiguous US
Membership-based network for mental health care providers
Posted today
Membership-based network for mental health care providers
501-1000 employees
Posted today
$105-149.8k
+ Equity
Contiguous US
501-1000 employees
Company mission
To simplify access to high-quality, affordable mental health care, by making it easy and financially rewarding for therapists to accept insurance and offer in-network care.
Role
Who you are
- You have 3-5 years of content experience in a complex and nuanced technical field
- You have expertise in presenting highly technical subject matter in an engaging, accessible voice. You know how to break down tough concepts with clear action items and without jargon
- You have solid project management skills, with experience overseeing the end-to-end content lifecycle
- You can manage multiple content projects at once, including supporting stakeholders to understand trade-offs when priorities compete with one another
- You have used data to gather customer insights and make recommendations on how to iterate content strategies accordingly. You’re confident when measuring the impact of your work and determining next steps to achieve business goals
- You have cultural humility, can build relationships across differences, and have excellent communication skills
What the job involves
- As a Content Strategist on Alma’s Customer Experience team, you will play a vital role in that mission by translating complex technical concepts from our healthcare environment into simple, accessible content for Alma’s customers
- In the short term, you will craft and execute messaging strategies for high-value Alma help content, empowering our providers and clients to understand their insurance landscape and use our platform and product effectively to solve problems
- In the long term, you will use data to craft multi-channel, scalable content strategies to align with provider and client goals, Alma business needs, and industry best practices
- You will collaborate cross-functionally with CX managers, product managers, operations managers, and product designers to ensure that our help content is integrated with the user experience and truly empowers providers and clients to navigate the healthcare landscape with confidence
- Translate difficult and esoteric insurance and technical content into straightforward and accessible resources that providers and clients can use to achieve the outcomes they’re looking for
- Design inclusive multi-channel messaging strategies to engage providers and clients, so that they are informed and empowered with the information they need to use our product and services
- Manage resources (including our CX Style Guide) to enable consistent content across the full Alma support ecosystem (including Support Center, AI tooling, and customer interactions)
- Analyze and optimize content performance by using data to identify how our data is and isn’t meeting customer and business needs
- Provide end-to-end project management for technical writing requests, including setting messaging strategy, writing deliverables, and getting stakeholder buy-in for final alignment before publication; and
- Develop future support content strategy and iterate over time, with the goal of building Alma’s support content into a value-adding product in its own right
Our take
4 in 10 adults in the United States suffer from some form of anxiety or depression, but most go without appropriate support because of difficulties in accessing mental health care providers. Alma exists to meet a growing demand for mental health services by supporting providers in offering online care, and making it easy for people who need help to find qualified, in-network therapist who meets their needs.
There has been something of a boom in the virtual mental health space, and by encouraging online therapy Alma is competing against a plethora of well-funded apps aimed at self help and mental wellbeing offered at a far lower price than regular therapy. However, these are largely unregulated and their quality is often questionable. By prioritising vetted and professional therapists, Alma has provided a real alternative to in-person therapy and this has allowed it to grow rapidly, growing its network to over 8,000 therapists across all 50 states.
Alma's success has also attracted a large amount of funding. This is being used to further expand its network and to develop the tools offered to its providers. Having scaled rapidly through 2022 it is showing no signs of slowing down, and is well poised for future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2022
$130m
SERIES D
Aug 2021
$50m
SERIES C
Total funding: $220.5m
Company benefits
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
- 401k plan (Roth and traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Vacation and time-off benefits
Company HQ
Downtown Brooklyn, NY
Leadership
Harry Ritter
(CEO)Studied at Harvard and qualified as an MD at The University of Miami. Worked for a year as a Resident Physician before spending almost 2 years as a McKinsey Associate. Worked at Oscar Insurance as a Medical Director and VP of Care Delivery.
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