Operations Manager, Lloyds
£61.3-68.2k
+ an annual performance-related bonus and Share schemes including free shares
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£61.3-68.2k
+ an annual performance-related bonus and Share schemes including free shares
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- The ideal candidate will have leadership experience and a knowledge of the Pensions would be beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience
- Strong interpersonal and communication skills are essential – we need you to be able to ‘tell the story’
- Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities
- Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best
- To be curious to understand the technical diversity of products & platforms within your operation
- Preferably have background in Pensions
- Does this sound like you? If so, we would love to hear from you!
What the job involves
- We have an exciting opportunity for an Operations Manager to lead our Retirement teams
- Retirements, are part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to the Group’s customers, supporting them at key moments in their lives
- We're passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day. What a superb time to join the team!
- You'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating high performing teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking
- Role modelling and embedding LBG Group Values
- Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals
- Work across the business to anticipate and respond to emerging risks and reputational matters
- Lead in the development and own the implementation of short and medium-term operational plans
- Provide insightful information, guidance, and advice to influence business decisions
- Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls
- Develop and maintain strong working relationships, engage cross functional partners to optimise business results
- This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks
- As a certified colleague your details will be published on the FCA’s Financial Services Register
Application process
- End Date: Wednesday 18 March 2026
- This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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