Customer Success Manager, Canary Technologies
More information about location
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- Bachelor’s degree
- 3–5 years of Customer Success experience in a SaaS environment
- Proven track record of onboarding clients through complex technical challenges
- Experience managing accounts with annual contract values between $20K–$100K
- Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
- Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
- Analytical mindset to assess client needs and develop scalable processesCollaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Confidence, charisma, and the ability to seize opportunities to drive growth and success
- Proficiency with technology and adaptability to dynamic environments
- Familiarity with hospitality technology is a plus
What the job involves
- We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team
- In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA
- As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region
- Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA
- Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
- Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
- Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
- Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
- Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
- Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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