IT Engineer, Algolia

$109-123.8k

macOS

Linux

Windows

GSuite

Okta

Atlassian

Slack

Zoom

Mid and Senior level

San Francisco Bay Area

More information about location

1-2 days a week in office

Site search and discovery powered by AI

Be an early applicant

Site search and discovery powered by AI

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceAPIeCommerce

Be an early applicant

$109-123.8k

macOS

Linux

Windows

GSuite

Okta

Atlassian

Slack

Zoom

Mid and Senior level

San Francisco Bay Area

More information about location

1-2 days a week in office

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceAPIeCommerce

Company mission

Algolia's mission is to change the way people interact with data.

Job

Company

Role

Who you are

You want to work in an international environment
You value the strength diversity provides
You love being part of a team that exists in the operations nexus
You are excited to support a primarily remote organization
You learn fast and retain well
You prioritize tasks effectively and self-initiate completion
You build relationships with non-IT stakeholders efficiently
You are adaptable in a fast-changing environment
You can demonstrate excellent communication skills
A BS in Computer Science or its equivalent in continuing education
3+ years of technical support experience
4+ years managing IT environments
Expertise with macOS and Windows as well as familiarity with Linux
We’re looking for talented, passionate people to build the world’s best search & discovery technology
As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity

What the job involves

The Algolia IT team cares about the needs of our organization and the satisfaction of our end users
We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes
We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other
Serve as the first point of contact for IT requests in all regions
Administrate the EUC tech stack with specialization in Gsuite, Okta, Atlassian, Zoom and Slack
Deploy and sunset devices for end users in the NA and APAC regions (macOS, Windows, Linux and all sorts of mobile devices)
Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
Create documentation to enable end users to interact with our hardware and software systems
Manage asset and service relationships and associated contracts with major vendors
Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals
Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments
Ally with Information Security and Infrastructure teams to maintain the safety of our people and products
Learn the complex SaaS environment inside of Algolia from an automation and stack management perspective
Propose improvements in stack maintenance and execute them
Identify ideal targets for procurement and sunset
Competency in AI tooling and additions to tooling from an execution and administration perspective

Our take

While in-site searching has been available for some time from web search servers such as Google and Bing, its functionality is limited due to it relying on general web scraping techniques which can miss relevant information. By contrast Algolia indexes only the company's site, allowing its search to serve accurate results extremely swiftly, which helps to drive sales conversions aside from making sites far more usable. The efficacy of this solution can be seen from its customer base of over 10,000 companies including the likes of Slack, Zendesk and Lacoste.

To diversify and increase the product range, Algolia have expanded into other real-time APIs such as product recommendations available for eCommerce websites. With the company performing extremely well over the last few years, Algolia have recruited key senior executives to futher its growth. As the company continues to scale it seems likely that an IPO is not too distant a prospect.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

33% female employees

-3% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 7 rounds)

Jul 2021

$150m

SERIES D

Oct 2019

$110m

SERIES C

Total funding: $334m

Company benefits

Health Insurance
Mental Health Care
Accidental Death & Dismemberment Insurance
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Life Insurance

Company HQ

Barron Park, Palo Alto, CA

Leadership

Bernadette Nixon

(CEO, not founder)

Was previously CEO of Alfresco. Before that, was CRO at SDL and SVP & GM for OpenText

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