Senior Director of GTM Transformation, ServiceNow
$236.6-425.9k
OTE
+ Employee Stock Purchase Plan
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$236.6-425.9k
OTE
+ Employee Stock Purchase Plan
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years of experience in GTM strategy within enterprise SaaS organizations, or strategy consulting
- Proven experience leading GTM integration for SaaS M&A, including post-close execution and value realization
- Deep understanding of enterprise SaaS GTM models, including direct sales, product-led motions, partners, and customer success
- Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
- Track record of driving global GTM programs with measurable impact on revenue and margin
- Excellent communication skills; able to develop executive-ready materials and influence at all levels
- High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments
- Bachelor’s degree required; MBA or advanced degree a plus
- Location: Remote / flexible
What the job involves
- You will be part of the Global GTM Transformation & M&A team at ServiceNow, which drives GTM strategy, operational rigor, and data-informed decision-making across our global Sales, Customer Success, Marketing, and Partner ecosystem
- As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Director, Global GTM Transformation & M&A Integration to lead high-impact, enterprise-wide transformation initiatives that accelerate growth, improve margins, and ensure seamless integration of acquired businesses into ServiceNow’s go-to-market model
- This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership across Sales, Marketing, Customer Success, Product, Finance, and Corporate Development
- The Senior Director will shape how AI, data, and operating model design redefine how sellers work, how customers engage with ServiceNow, and how newly acquired SaaS businesses are integrated and scaled globally
- Lead GTM integration strategy and execution for acquired SaaS companies, in close partnership with Corporate Development, Product, Finance, Legal, and GTM leaders
- Drive alignment on post-acquisition revenue strategy and GTM execution
- Ensure consistent adoption of ServiceNow GTM processes, tools, forecasting, and reporting across acquired entities
- Identify integration risks early and develop mitigation plans with cross-functional team
- Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, sales efficiency, and cost optimization
- Design and institutionalize scalable GTM operating frameworks, including playbooks, governance models, reporting cadences, and performance dashboards
- Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions
- Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive post-acquisition integration
- Stakeholder Engagement & Change Management
- Serve as a senior advisor to executive leadership, providing clear insights, tradeoff recommendations, and progress updates
- Drive executive alignment across functions and geographies, particularly during periods of transformation and post-acquisition change
- Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Transformation organization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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