Onboarding Specialist, Rillavoice
$110-120k
OTE
$75-90k
BASE
More information about location
Speech analytics for field sales
Job no longer available
Speech analytics for field sales
21-100 employees
Job no longer available
$110-120k
OTE
$75-90k
BASE
More information about location
21-100 employees
Company mission
To make all conversations in offline commerce as easy to search and analyze as Google did for the web.
Role
Who you are
- Experience: 2+ years experience in a high-velocity customer-facing role, for example, onboarding, implementation, sales, or customer success. You have a deep interest in teaching and coaching software
- Communication: You can clearly explain complex topics in person and in writing
- Empathy: You understand how your customers succeed. You step into their shoes and show them you care
- Curiosity: You understand customers with effective questioning and listening. You are genuinely interested in their goals and aspirations
- Teacher: You love sharing insight and knowledge. You are patient and thoughtful when you educate
- Goal Oriented: You are excited about new challenges. You work hard to achieve ambitious goals
- Growth: You are very receptive to feedback, and use it to improve rapidly
- Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions
- Diligence: You are thorough, meticulous, and have astonishing attention to detail
- Delight: You constantly think about making customers happy. You will brighten any customer's day!
What the job involves
- We're building out a small team of extremely competent customer success professionals to accelerate world-class adoption of our product for our customers
- This role is at the front-lines of our existing business pipeline, and is one of our largest drivers of retention and growth
- Success in this role is critical for driving one of our most important metrics, Net Revenue Retention, and serves as the perfect on-ramp for Customer Success or Account Management
- Become a leading expert on coaching and productivity
- Perform 1:1 onboardings with our customers
- Upgrade our customers’ workflows; help them love the brand
- Build longer term customer relationships to foster brand loyalty
- Experiment with new onboarding flows to accelerate growth
- Identify and report issues with the customer experience
- Provide design and product input to the first-time user experience
- Drive adoption throughout our customer's management teams and organizations
Our take
Managing a sales team is incredibly tricky and time intensive, especially when pitches are taking place offline and face-to-face. Leaders need to spend hours attending meetings with reps in order to provide proper coaching. This is what Rillavoice is setting out to change with its speech analytics software.
By recording the sales conversation, Rillavoice automatically transcribes and analyzes it using Artificial Intelligence. This then provides real data on what's working for top performers, smart sales tips, and virtual ridealongs for coaching. This has proven to boost conversion by 50%, and management's visibility by 24%.
The company's software can be applied to a variety of different industries, including home services, telecom, solar energy, pharma, insurance, CPG, payments and retail. There's significant opportunity in the space (with 85% of commerce still happening offline in the US) and having secured seed funding, the company is in a strong position to make in impact.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2022
$3.7m
SEED
Apr 2022
$0.1m
SEED
Total funding: $3.9m
Company benefits
- Health, Dental, and Vision
- Lunch and Dinner in the office
- Covered commuting costs
- Covered gym costs
- Learning budget of $1000 to use on books, courses, etc
- No vacation policy: take it when you need to
Company HQ
Hunters Point, NY
Leadership
Sebastian Jimenez
(CEO & Co-Founder)Before founding Rillavoice, Jimenez studied Econometrics and Quantitative Economics at New York University.
Michael Castellanos
(Chief AI Officer & Co-Founder)Previously Machine Learning Engineer at Applied Research in Acoustics LLC, Research Scientist at the University of Miami and the University of Chicago.
Christopher Martin
(CTO & Co-Founder)Previously a Software Engineer at Morgan Stanley, Undergraduate Student Researcher at FIU and R&D Intern at TissueTech.
Lukasz Niepolski
(Full Stack Engineer & Co-Founder)Before co-founding Rillavoice, Lukasz studied an MA in Software Engineering at Imperial College after completing a Computer Science BA at Nottingham University.
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