Revenue Manager, Emplifi
North America
Customer engagement platform
Posted today
Customer engagement platform
501-1000 employees
Posted today
501-1000 employees
Company mission
To help enterprise-level brands close the customer experience gap across the entire CX journey.
Role
Who you are
- BA/BS degree; CPA preferred
- 5+ years of revenue recognition experience (strong preference for SaaS industry experience) with at least 1+ years of supervisory experience required
- Strong understanding of US GAAP, ASC 606, and Microsoft Excel
- Experience with NetSuite (and Revenue SuiteBilling) and Salesforce highly desirable
- Strong organization and advanced analytical skills
- Excellent written and oral communication and interpersonal skills
- Highly resourceful, organized, and self-motivated with a strong sense of ownership in areas of responsibility
- Strong time management skills to meet deadlines and manage competing priorities
- High degree of integrity and professionalism when handling sensitive financial information
What the job involves
- The Revenue Accounting Manager plays a key leadership role in Emplifi’s Finance team leading our revenue accounting function and contributing to the management and optimization of the order to cash (OTC) process
- With one direct report, the Revenue Accounting Manager will work closely with Professional Services, Collections, Billing and FP&A to drive cross-functional projects, analyze revenue for accuracy and report on revenue trends and reconciliations
- You will represent Finance in partnering with Sales, Sales Ops, and Legal to support non-standard deal structuring (including approval of non-standard terms), identify revenue risks and advise on complicated revenue arrangements
- This role will ensure compliance with revenue policies and review contracts to ensure revenue is recorded in compliance with GAAP
- Own the revenue month-end close process, including preparation of journal entries, account analysis and reconciliation of deferred revenue and revenue accounts to deliver timely and accurate financial results
- Work cross functionally to standardize revenue recognition procedures, drive process improvements and automation efforts to streamline accounting operations and improve quality of monthly closes, including influencing upstream OTC processes
- Partner closely with FP&A on the revenue forecasting process and related reporting
- Assist Controller to design, implement, and maintain/optimize key revenue controls
- Review significant customer contracts to ensure proper revenue recognition in accordance with ASC 606; maintain data integrity of revenue and analyze revenue and ARR trends
- Support global collection and billing teams with escalations and complex arrangements
- Become NetSuite Revenue Management / SuiteBilling expert and build solid understanding around Emplifi’s revenue recognition setup, SalesForce integration and related rules
- Manage revenue team; continue to identify and drive process improvement opportunities and motivate team members
- Ability to understand current state, identify gaps, propose and prioritize improvements and optimization opportunities, design future state, evaluate solution alternatives and drive consensus to achieve an agreed upon set of requirements and deliver the final solution related to the OTC process
- Research and analyze technical accounting and financial reporting issues related to revenue, assess impact to organization, and formalize positions and recommendations within technical accounting memos
- Prepare ad hoc analysis as requested and interface directly with external auditors
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has recently integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
The impressive client roster (7,000+brands) includes the likes of Delta Air Lines, Ford Motor Company, and McDonald's. To already be working with household names like these speaks to the reputation the company has already created through its well-performing products. Emplifi received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company benefits
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Parental Leave Benefits
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
Company HQ
Easton, Columbus, OH
Articles
Leadership
Mark Zablan
(CEO)Previously CEO of Socialbakers, CRO of Sitecore and President - Europe, Middle East and Africa for Adobe.
Salary benchmarks
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