Technical Account Manager, Apexx Global
FTC
More information about location
3 days a week in office
Global payment solution
Open for applications
Global payment solution
21-100 employees
Open for applications
More information about location
3 days a week in office
21-100 employees
Company mission
To be the payment industry's most merchant-centric provider.
Role
Who you are
- You’ve done this before: You'll have experience in implementation or similar technical roles within eCommerce payments, fintech, or broader tech environments, ideally supporting enterprise/mid-market customers
- You're technically fluent: You’re comfortable working with APIs and proficient in tools like Postman, and familiar with SQL (MySQL, Snowflake, Postgres) as well as front-end technologies like JavaScript, HTML, and CSS
- You think creatively: You have the ability to think end-to-end through complex products and identify areas of challenge
- You communicate effectively: Communication is key to the role including being able to manage internal & stakeholder communication in a detail-oriented environment
- You have passion and drive: You’re self-motivated, proactive, and thrive in dynamic, fast-paced environments with competing priorities
- You’re in the detail: You bring strong attention to detail, even under pressure, and are experienced working with monitoring tools like Grafana to support and manage incident response. You think both tactically and strategically to add value to our customers
- You lead from the front: This is a hands-on role, and you will be expected to handle significant and complex support matters and provide direction across the business, including to senior level stakeholders
- You think customer-first: You’re process-driven but maintain a strong customer-centric mindset to ensure high-quality outcomes
- You know our domain (desirable): You have deep understanding of payment systems, including gateways, card acquiring, 3DS, APMs, and BNPL solutions
What the job involves
- Contract Type: Interim Maternity Cover (6-9 Month FTC) - Starting Early September 2025
- Reporting to: SVP Customer Experience
- Hours of Work: 42.5 hours per week
- APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in FinTech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide
- Our SVP Customer Experience is seeking a talented individual to join our CX team to deliver seamless end-to-end onboarding experiences for our enterprise merchants
- In this role, you'll manage complex implementation projects, serving as the key link between internal teams, partners, and customers to ensure the best possible outcome
- You’ll also play a vital role in supporting our Customer Support team by handling escalations, supporting complex tickets, and actively contributing to our incident response process
- This is a hands-on, role supporting the wider CX team with several key elements including:
- Manage end-to-end customer implementation projects from technical kick-off to live processing
- Keep internal and external stakeholders informed of project progress, issues, and risks
- Supporting the commercial teams and wider business in discussions with customers, partners and suppliers
- Support merchants with integration, testing, go-live, and ramp-up
- Deliver training sessions for APEXX merchant portal users
- Identify, escalate, and track technical and product issues
- Leverage product knowledge and payment industry expertise to assist merchants
- Maintain a deep understanding of APEXX products and end-to-end integrations
- Align with product delivery on new releases and their impact on customer experience
- Create client-facing knowledge content and maintain internal product documentation
- Support our Customer Support Team with complex tickets, escalations and incident management
Salary benchmarks
Our take
APEXX Global acts as a Payments-as-a-Service platform combining all the world's acquirers, gateways, shopping carts, and alternative payment methods into a single integration. The company also consults its enterprise level customers to consolidate their global payment service provider relationships, and display all their reporting and transactional data in a single interface.
APEXX Global has become a staple in European markets, with a great number of integrated partners, and multiple enterprise clients including ASOS, eShopWorld, and Swoon. It operates across more than 70 countries, and boasts saving its users an average 15% on processing costs.
Following the company’s success and popularity in European markets, APEXX Global has begun expanding into the US. A long list of partnerships have contributed to increasing APEXX's ecosystem, and have allowed it to reach more merchants across different verticals and in key international markets. Atop this, substantial funds were raised by the company and will go towards development of its products and tech, as well as furthering its presence in North America.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2023
$25m
SERIES B
Jun 2020
$8m
SERIES A
Total funding: $41.1m
Company HQ
Farringdon, London, UK
Leadership
Peter Keenan
(Co-Founder & CEO)Previously worked for 3 years at HSBC, holding various positions such as Head of Network and Group Head of Customer Propositions.
Toreson Lloyd
(Co-Founder & CCO)Previously worked in business development at American Express, and served as the Vice President at Worldpay.
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