Customer Support Specialist, Lodgify

• Minimum 2 years of experience in customer support, tech support, or a similar role
• Strong verbal and written communication skills in English and French are a must
• Excellent troubleshooting skills and ability to diagnose complex platform-reated issues
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk

Desirable

• As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software
• You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses
• Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify
• Provide guidance to customers via email, phone, and chat
• Troubleshoot complex issues related to the Lodgify software
• Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
• Identifying and documenting bugs or issues in the Lodgify software
• Developing technical documentation for internal and external use
• Ensuring customer satisfaction and timely issue resolution