Customer Support Specialist, Lodgify
French Speaker
Vacation rental marketing software
Job no longer available
Vacation rental marketing software
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower any host or lodging business worldwide to get started and grow their business through technology.
Role
Who you are
- Minimum 2 years of experience in customer support, tech support, or a similar role
- Strong verbal and written communication skills in English and French are a must
- Excellent troubleshooting skills and ability to diagnose complex platform-reated issues
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk
Desirable
- Experience in the travel or hospitality industry is a plus!
What the job involves
- As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software
- You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses
- Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify
- Provide guidance to customers via email, phone, and chat
- Troubleshoot complex issues related to the Lodgify software
- Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
- Identifying and documenting bugs or issues in the Lodgify software
- Developing technical documentation for internal and external use
- Ensuring customer satisfaction and timely issue resolution
Our take
For independent vacation rental owners or managers, creating and marketing a property can be challenging, and third-party portals can eat into profits with commissions and fees. Lodgify offers an efficient alternative with its vacation rental marketing software, enabling users to more efficiently manage their properties.
Lodgify enables users to quickly create mobile-friendly websites, manage reservations and payments, and synchronise property information across multiple rental portals. With the vacation rental market still booming, more and more people are looking to let out their spaces, which means demand for Lodgify's offerings is high.
This demand also means there is a lot of competition in the space, but as owners and managers look to professionalize, this should benefit Lodgify in the long-run. The company is well-funded and bolstered by partnerships with Airbnb, Expedia and Booking.com.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$35m
SERIES B
May 2021
$8m
EARLY VC
Total funding: $50.6m
Company benefits
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist)
- Save on meals and transportation! Enjoy our Flexible Remuneration plan
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
- Travel to our biyearly team-building events in Barcelona at company's expense
- Free Spanish classes
- Boost your earning potential with our referral program that offers paid compensation
- Great culture & working environment with an international team of over 60 different nationalities
Company HQ
La Nova Esquerra de l'Eixample, Barcelona, Spain
Leadership
Dennis Klett
(Co-founder & Board Member)Previously worked as a Finance Analyst at Siemens Healthcare, then Philip Morris International.
Marco De Gregorio
(Co-founder & CAIO)Has extensive experience in web development, having done so both on a freelance basis and at 4D Interactive and Vueling Airlines. Was also the co-founder and CTO of Domegos Ltd., a holiday home web portal.
Shaun Shirazian
(CEO)Formerly CPO at Pipedrive, Country Manager at Intuit where they spent 12 years, and a Project Leader at Procter & Gamble.
Salary benchmarks
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