Billing Operations Specialist, Octave
EST
Salary range: $23.51 - $27.00 per hour dependent on location
More information about location
Specialized therapy, coaching & workshops
Be an early applicant
Specialized therapy, coaching & workshops
501-1000 employees
Be an early applicant
Salary range: $23.51 - $27.00 per hour dependent on location
More information about location
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.)
- Experience with patient-facing communication tools such as Zendesk, live phone support, or chat platforms
- Google Suite & Apple MacBook experience preferred
- Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions
- Adept at managing client phone calls related to billing and explanations of benefits
- Ability to clearly explain billing, insurance, and account questions in a professional and empathetic manner
- Proficient in written communication, live chat, and phone support
- Exceptional attention to detail
- Superior written and verbal communication skills
- High proficiency in multitasking across various systems
- Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow
- Ability to handle delicate or sensitive situations with discretion and care
- Strong passion for mental health and wellness
- Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
- Must be eligible to work in the United States without sponsorship now or in the future
What the job involves
- This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup
- As a key member of our Revenue Cycle team, the Billing Operations Specialist will serve as the primary point of contact for our clients across the nation, managing a moderately high volume of billing-related inquiries
- To support our clients in various time zones, candidates must be open to flexible schedules, when needed
- The Billing Operations Specialist will report directly to the Revenue Cycle Manager
- Available to work the following schedule (hours/days):
- Monday to Friday: 9am to 6pm or 10am to 7pm EST
- Occasional weekend coverage
- Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees
- Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
- Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
- Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise
- Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
- Communicates effectively with health plans to obtain necessary information and resolve issues
- Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution
- Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company benefits
- Company-sponsored life insurance
- Disability and AD&D plans
- 401k Retirement
- Medical, dental and vision
- FSA & HSA
- Dependent care and commuter/parking options
- Generous PTO
- Paid parental leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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