Secured Sales Manager, ClearScore
£60-70k
OTE
£40-45k
BASE
Financial wellbeing marketplace
Posted today
Financial wellbeing marketplace
501-1000 employees
Posted today
£60-70k
OTE
£40-45k
BASE
501-1000 employees
Company mission
ClearScore's vision is to help everyone, no matter what their circumstances, achieve greater financial wellbeing. They've started this journey by giving everybody access to their credit score and report for free, forever.
Role
Who you are
- We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team
- A strong leader with experience in managing and developing high-performing sales teams
- A customer-centric mindset, ensuring all activities focus on right customer outcomes
- Proven ability to drive sales performance while maintaining compliance and ethical standards
- Excellent coaching and mentoring skills, fostering a supportive and motivated work environment
- A strategic thinker who can align departmental goals with broader business objectives
- Strong understanding of regulatory requirements, ensuring compliance at all levels
- Ability to build and maintain effective relationships with internal teams and external lenders
- Proactive in identifying and implementing process improvements to enhance efficiency
- A commitment to continuous learning and professional development, both for yourself and your team
What the job involves
- As a Secured Sales Manager, you will play a crucial role in in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions
- This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures
- This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans
- You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future
- Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency
- Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates
- Oversee the Sales and Case Manager departments, maximizing profitability while maintaining compliance and quality standards
- Embed a “Customer First” culture, ensuring the right customer outcomes at every stage
- Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence
- Conduct regular performance reviews, providing coaching and development opportunities for staff
- Define and implement KPIs, regularly assessing their relevance to business and regulatory needs
- Foster strong collaborations with internal teams to align business and marketing strategies
- Maintain and strengthen partnerships with lenders to drive conversion and product development
- Encourage and support technological improvements to enhance processes and customer interactions
- Ensure full compliance with regulatory requirements and corporate governance
- Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it
- Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules
- Undertake additional responsibilities as required by management
Our take
The number of loan options for consumers has exploded in recent years, making credit assessment super important for companies offering these loans and giving ClearScore a big market to grow into.
Traditionally, lenders had a more 'computer says no' approach when it came to making loan decisions. With the wealth of data now available on people, credit assessment can be made smarter. ClearScore's approach has been to add on innovative products outside of credit scoring, e.g. helping consumers understand how to improve their financial position and offering car and home insurance.
In 2025, the company secured impressive funding from HSBC to fuel its product line and customer service channel growth. It has also successfully acquired a number of smaller fintechs, such as Money Dashboard in 2022 and Aro Finance in January 2025, further aiding ClearScore in its growth mission and product expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"We have a really clear mission and with that, it means everything you work on is to improve for our users and make the world of personal finance..."
Funding (last 2 of 3 rounds)
Jul 2024
$4.6m
GRANT
Jun 2021
$200m
GROWTH EQUITY VC
Total funding: $220.2m
Company benefits
- Additional day off on your birthday
- Flexible, generous and personalised maternity and paternity plans
- Company personal trainer, boxing and yoga classes
- Very flexible work hours and the ability to work from home
- In house psychotherapist, coach and financial coach
- Dog friendly office
- Pay transparency for every level across the business
- Hatch - Financial Planning support
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- We deliver
- We lead
- We fight
- We are disciplined
- We are proud
- We obsess
- We fail and fix fast
- We are focused
Articles
Leadership
Justin
(Co-Founder & Group CEO)CMO at Zapp, Vice President of Marketing at Capital One and Global Head of Marketing at Deutsche Bank. Founded ALLOW in 2010, helping people get in control of their personal information.
Dan
(Co-Founder)Currently Managing Partner at Blenheim Chalcot, the venture builder where ClearScore was started
Nigel
(Chairman)Currently Managing Partner of QED Investors. Co-founder of Capital One
Diversity, Equity & Inclusion at ClearScore
- Active Employee Representative Group discussing D&I initiatives with every team
- Mental Health support and Mental Health days available
- Mandatory Unconscious Bias training for every interviewer
- Clear goals to decrease Pay Gap communicated openly in company meetings
- Regularly check-in via anonymous feedback to ensure high Diversity & Inclusion scores in our employee experience
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