Director of Sales & Services, OpenTable
Canada
CA$180-200k
This role is eligible to be considered for an annual bonus and equity grant
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$180-200k
This role is eligible to be considered for an annual bonus and equity grant
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- The ideal candidate will possess a growth-oriented mindset, capable of overcoming challenges in restaurant acquisition and retention
- 8+ years of experience in SaaS sales, strategy, and account management, with a proven track record of driving business growth
- At least 4 years of successful leadership experience managing sales and account management teams, with a focus on developing localized strategies to generate growth
- Strong analytical skills with the ability to extract actionable insights from data and translate them into effective strategies
- Competitive, goal-driven, and results-focused, with a passion for exceeding targets
- Confident in navigating challenging customer conversations, when necessary
- Highly organized with the ability to multitask, prioritize, and quickly grasp complex concepts
- Agile and adaptable, with a willingness to take calculated risks in a fast-paced environment
- A strong passion for the hospitality industry
- Familiarity with local markets is highly desirable
- Fluency in French is desirable
- Proficiency with Google Suite and Salesforce CRM is required
- Willingness to travel regionally and internationally as needed
What the job involves
- OpenTable is seeking a dynamic and results-oriented Director Sales & Services to oversee restaurant retention, acquisition, and revenue growth within Canada. This role will be responsible for leading a team of Sales Representatives and Account Managers while navigating local market conditions to ensure effective territory management and business expansion
- They will be expected to drive innovative strategies and solutions, pushing boundaries to meet ambitious targets. Building and nurturing relationships with key stakeholders, partners, and potential clients in the Canadian market will also be a critical aspect of the role
- Hire, train, mentor, and lead a team of Account Managers and Account Executives to consistently exceed monthly, quarterly, and annual sales and retention targets
- Utilize business acumen to identify key drivers of growth, providing data-driven strategies and compelling proposals that lead to revenue expansion within the district
- Foster strong relationships with key customers, ensuring high levels of satisfaction and loyalty
- Maintain in-depth knowledge of all OpenTable products and services, positioning them effectively to meet customer needs
- Communicate regularly and transparently with team members, peers, and stakeholders to align efforts and ensure collaborative success
- Partner with the regional marketing team to execute both B2B and B2C initiatives aimed at business growth
- Collaborate with strategic partners to identify and leverage key partnership opportunities within the Canadian market
- As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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