Principal Product Designer, Aircall
San Francisco
$220-260k
Plus equity
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
$220-260k
Plus equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- This role is ideal for someone who loves solving complex problems, working collaboratively across functions and time zones, and solving real customer problems
- Bonus points for someone who loves coaching and exploring tools and processes to help the design team solve customer problems
- 10+ years of experience in product design, with a proven track record of designing and shipping high-quality digital products end-to-end
- Deep craft expertise in interaction and visual design, with a strong portfolio that demonstrates design systems thinking, user-centered design, and executional excellence
- Experience operating at a Principal or Staff level, owning complex product spaces and influencing cross-functional teams
- Strong strategic thinking abilities; capable of identifying and framing design opportunities that drive product and business impact — especially around user activation, adoption, and usability
- Exceptional communication and collaboration skills; able to influence product managers, engineers, and stakeholders through clear rationale and compelling design storytelling
What the job involves
- We are seeking a proactive Principal Product Designer to join our team and drive the evolution of our cross-product experiences
- You will work cross-functionally with Product, Engineering, Data, and Go-to-market teams on the most complex ecosystem problems to improve the E2E user experience
- Lead end-to-end design vision and execution across product experiences
- Partner with Product, Engineering, and Leadership to shape strategy and identify roadmap opportunities
- Deliver elegant, user-centered solutions that balance business goals and technical constraints
- Conduct research, champion user insights, and advocate for accessibility, inclusivity, and usability
- Drive design excellence by establishing scalable systems, processes, and guidelines
- Influence company-wide decision-making as a design thought leader
- Partner with Marketing/Brand teams to align product design with overall company identity
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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