Strategic Customer Success Director, Darktrace
2-3 days a week in office (Cambridge, London)
AI cybersecurity solutions
Job no longer available
AI cybersecurity solutions
1001+ employees
Job no longer available
2-3 days a week in office (Cambridge, London)
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- You’ll have management experience, during which you have a proven track record of consistently leading your team to success
- As well as experience in sales and customer success, and you have a strong record of managing customer relationships while driving renewals
- Exceptional communication, negotiation, and presentation skills, enabling effective leadership in a fast-paced environment,
- Strong commercial and technical acumen with a genuine passion for cybersecurity, customers, and Darktrace,
- Language skills are a plus but not essential
What the job involves
- As a leader overseeing the EMEA Strategic Customer Success team, you will manage a group of Strategic Customer Success Managers dedicated to driving usage, adoption, renewal, and expansion of Darktrace products within strategic accounts
- You will work with sales and marketing to enhance upsell and cross-sell strategies to maximize ROI, and you’ll play a key role in aligning team success with key metrics, including ACV, Expansion Pipeline, and Customer Engagement
- You will collaborate closely with sales and marketing to refine upsell and cross-sell strategies
- Engaging in Darktrace's emerging management program, you'll support leadership development, ensuring your team is aligned with the company's growth objectives
- Your leadership will set the tone for team culture, emphasising empowerment and accountability, with an emphasis on clear goal setting and operational execution
- Acting as the main escalation point for your team, you will work with Senior Leadership and coordinate resources across the company as needed
- You will provide leadership, support, and coaching to foster a strong team culture, including managing escalations, guiding strategic and tactical goal-setting, and helping to develop team members through training, onboarding, and upskilling
- In addition, you will help develop guidelines, templates, and best practices for team use, while playing a key role in regional and segment direction, contributing to hiring, onboarding, and team scaling alongside the Director
- You’ll participate in Darktrace’s management programs or work directly with leaders to support your own growth, self-guided learning, and development as a leader
- By contributing to corporate development initiatives and creating collaborative content like guidelines and best practices, you’ll help address gaps in team skills and resources
- Additionally, you’ll share responsibility with the Director for recruitment and team scaling, ensuring high-quality training and oversight within your region
Salary benchmarks
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company benefits
- 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
- Additional birthday day off
- Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
- Optional BUPA private medical insurance for you and your immediate family
- Life assurance with a benefit of 4x your annual basic salary
- Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
- Cycle to work scheme
- Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme
Company HQ
Cambridge, UK
Leadership
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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