Associate Customer Success Manager, Expel
$73.5-106.6k
+ Bonus + Equity
More information about location
Cyber security threat detection & management
Job no longer available
Cyber security threat detection & management
501-1000 employees
Job no longer available
$73.5-106.6k
+ Bonus + Equity
More information about location
501-1000 employees
Company mission
Expel is on a mission to make security easy to understand, easy to use, and easy to continuously improve.
Role
Who you are
- An unyielding desire to delight customers and inspire change
- Flexibility and an openness to new challenges because, hey, startup life
- Concise verbal and written communication skills for technical audiences
- Ability to prioritize the needs of multiple customers while managing expectations
- Knowledge of the various types of security technology
- Creativity to challenge the status quo and help find new solutions to new problems
- Ability to accurately self-assess and drive continuous improvement
- Familiarity with data analysis tools like Excel or equivalent and basic analysis techniques
- Understanding of and ability to articulate security controls for common platforms and devices
- 3+ years of relevant professional experience
- Must be able to travel up to 20%
What the job involves
- Do you take team management and customer ownership to heart and will you move mountains to ensure your customers are happy? Sure, there are mechanics like setting good expectations and keeping in touch on a regular basis, but the magic you’ve learned has more to do with active listening and conjuring solutions to problems your customers couldn’t figure out how to articulate in the first place
- We believe it’s important to "meet our customers where they are," whatever that might entail based on where they'd like to take their security. You help us achieve exactly this
- A rich background with security technology and understanding of security operations will be invaluable as you form the bridge between our SOC and our customers. A penchant for throwing down the ideal meme at the right time in a shared Slack channel will earn you bonus points. And your ability to take everything you hear and make other parts of our business better will ensure you remain an invaluable member of our team
- Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
- Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow
- Be operationally diligent as we consistently meet every expectation we set, on time
- Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face
- Poke fun at our executives for their foibles, so they don’t fall victim to hubris
Our take
As ransomware and hacking threats rise, identifying and resolving breaches in security must be done quickly. Lack of transparency in cyber-security makes it difficult for engineers to detect, understand, and fix the issues as fast as possible. Expel is aiming to redefine what a security operations center and managed detection service looks like in the modern age.
Though the company faces competition from the vast number of cybersecurity platforms, Expel positions itself as a viable alternative to the service delivery model of managed security service providers (MSSPs) by offering a comprehensive management platform that connects to its customers’ tech remotely through APIs, providing fast detection and clear solutions.
Having reached unicorn status, the company is establishing a stronger presence in the European and Asia-Pacific markets, capturing business in Canada, the United Kingdom, Australia, and Singapore. Its 2022 funding is being used to accelerate sustainable growth, continue the company's international expansion, and push forward with go-to-market initiatives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2022
$31m
SERIES E
Nov 2021
$140.3m
SERIES E
Total funding: $288.8m
Company benefits
- Flexible work hours and locations
- Unlimited time off - includes vacation, personal days, and an annual company-wide restorative day
- 24 weeks parental leave when you, your spouse or your domestic partner gives birth to a child, adopts a child or becomes a foster parent (first 12 weeks paid)
- Military leave
- Paid annual conference - we reimburse you up to $2,500 to attend at least one conference every year that helps you move your career forward
- One month sabbatical after hitting your 5 year anniversary
- Zero-meetings week each quarter - where all Expletives are challenged to reduce the number of internal meetings on their calendar all the way to zero
- Medical insurance through the Cigna Open Access Plus HRA plan
- Dental & vision insurance through Guardian
- Team touchdowns - Expel Teams are encouraged to come together quarterly for planning, for connecting, for energizing and maybe a little fun
- Fitness stipend
- Cell phone stipend
- Employee Assistance Program
- Telemedicine (Cigna’s Telehealth Connection)
- Access to the popular mental health platforms, Ginger and Talkspace
- BenefitHub - a web portal where Expel employees can enjoy discounts, cash back rewards and perks on thousands of brands in a variety of categories!
- Retirement 401(k) account provided by Principal
- Health Reimbursement Arrangement (Cigna)
- Flexible Spending Accounts
- Student loan refinancing
Company HQ
Herndon, VA
Leadership
Dave Merkel
(CEO & Co-Founder)Previous CTO of both FireEye and Mandiant (also VP, Products and Threat Management Services). Previously worked as the Senior Technical Director at America Online and for the US Air Force as an Assistant Chief of Intrusion Invasions.
Justin Bajko
(VP of Strategy & Business Development & Co-Founder)Previous Managing Director (MCIRT Operations) at Mandiant and Senior Manager of Global Security Analysis at Symantec. Previously worked as a Network Administrator at Clinical Trial Management Services, and was a Network and Systems Administrator at MiniFibers.
Yanek Korff
(Chief of Staff & Co-Founder)Previous COO at Expel. Current Board Member at ThreatSwitch and Investor at Berg Capital Group. Previous Member of the Technical Advisory Board at Ntrepid Corp and CP an CTO at FireEye.
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