Executive Assistant, ASAPP
$120-140k
Office located in Mountain View, CA
Generative AI for contact centers
Open for applications
Generative AI for contact centers
201-500 employees
Open for applications
$120-140k
Office located in Mountain View, CA
201-500 employees
Company mission
To elevate human performance through the power of generative AI.
Role
Who you are
- At least two years of experience as an Executive Assistant in a fast-paced environment, supporting a C-suite member
- Heavy calendar, travel, and meeting planning experience
- Proven ability to successfully balance and prioritize multiple tasks and projects simultaneously
- Ability to anticipate the needs of leadership members before and during each workday
- Excellent judgment while handling highly confidential information
- Excellent written and verbal communication skills
- Strong emotional intelligence, self awareness and professional maturity
- Excellent Mac skills
- Experience with Google Calendar and Google Meet video conferencing
- Experience organizing company events (preferred, not required)
What the job involves
- We are currently in search of an Executive Assistant based in Mountain View to primarily support our CEO, as well as select members of the leadership team.
- This role will also help create and maintain a great day-to-day experience for our MV employees by providing operational support and contributing to an inclusive and safe workplace environment
- Own and proactively manage the CEO’s calendar, as well as calendars for select leadership team members, ensuring focus on top priorities and effective time allocation
- Act as the primary gatekeeper for the CEO’s time by triaging and prioritizing incoming requests and communications, while coordinating needs for selected leaders
- Coordinate complex internal and external meetings across multiple stakeholders and time zones, including scheduling, agendas, and follow-ups
- Partner closely with the CEO on weekly planning, leadership meetings, offsites, and key company events, providing additional support to selected leadership members as needed
- Manage end-to-end travel logistics for the CEO and selected leaders (flights, accommodations, ground transportation, detailed itineraries) and quickly adapt to changes
- Prepare and submit accurate, timely expense reports via Ramp for the CEO and supported leaders
- Serve as a liaison between the CEO, selected leadership team members, employees, and external partners, maintaining clear and professional communication
- Handle highly sensitive and confidential information with exceptional discretion and judgment
- Demonstrate strong critical thinking and decision-making skills, with the ability to independently problem-solve, navigate ambiguity, and act resourcefully
- Maintain a high level of availability, responsiveness, and reliability in a fast-paced, dynamic environment
- Greet and assist customers, candidates, and visitors to the MV office
- Maintain office security by following safety procedures and controlling access via answering incoming phone calls
- Serve as the point of contact for vendors (e.g. janitorial, food/beverage, repairs) regarding daily office maintenance and events
- Partner with People and IT teams to assist with new employee seating assignment and desk setup
- Maintain mailroom and office supplies, and keep the office stocked with food, snacks and pantry supplies
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Learning & Development: We understand the importance of fostering continuous learning and growth among our team members. To support this, we offer comprehensive training programs and a range of career development opportunities. These initiatives are designed to help you acquire new skills and expertise, as well as refine your existing talents
- Comprehensive Health Benefits: We believe that you are at your best when you’re healthy. We provide comprehensive medical, vision, and dental coverage for you (and your family) and a monthly gym reimbursement to help keep you at your best
- Daily Catered Meals: Food not only fuels our endeavors but also acts as a catalyst for ASAPP team members to bond and recharge. In each of our offices, we offer a variety of snacks, beverages, and catered meals (or food stipends) to facilitate this experience
- 401K Program: While we strive to shape the future of customer interactions for enterprises, we prioritize the financial well-being of our by offering company-sponsored retirement accounts. Moreover, we provide contribution matching to empower them to save for their future (US only)
- Family Leave: At ASAPP, we prioritize the significance of family, including quality time and support. So, we provide comprehensive benefits such as maternity, paternity, and family sick care leave
- Vacation: We have lofty ambitions to create norm-changing experiences but also recognize the importance of allowing our team to unplug and reset. We offer a vacation program that gives you the time to enjoy life experiences outside of the workplace
Company HQ
World Trade Center, New York, NY
Leadership
Gustavo Sapoznik
(Founder & CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
Salary benchmarks
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