Head of IT, Vintage Cash Cow

Salary not provided

AWS

Azure

Google Workspace

Senior and Expert level

Leeds

More information about location

Office located in Gelderd Road, Leeds

Marketplace for the circular economy

Be an early applicant

Marketplace for the circular economy

101-200 employees

B2CRetailMarketplaceConsumer GoodseCommerce

Be an early applicant

Salary not provided

AWS

Azure

Google Workspace

Senior and Expert level

Leeds

More information about location

Office located in Gelderd Road, Leeds

101-200 employees

B2CRetailMarketplaceConsumer GoodseCommerce

Company mission

To make it easy and rewarding for people to declutter responsibly!

Job

Company

Role

Who you are

If you’re a hands-on IT leader who enjoys building high-performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you’ll feel right at home here
Proven experience leading IT operations and support teams across multiple locations
Strong knowledge of IT infrastructure, networks, cloud services, and end-user computing
Hands-on experience with IT asset management and lifecycle processes
Experience managing IT budgets, vendors, and contracts
Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST)
Experience supporting audits and certification processes
Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions
Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation
Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites
Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organizational security policies
Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage
Familiarity with endpoint management and MDM tools
Confident leader with experience managing and developing managers
Comfortable working in a fast-paced, scaling environment
Willingness to travel and provide out-of-hours support when required
If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future

What the job involves

We’re looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you’ll take ownership of our IT infrastructure, support services, and the teams that deliver them
This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You’ll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service
Get to know our IT landscape, infrastructure, assets, and support operations
Build strong relationships with IT teams across locations and support hiring where needed
Review current systems, hardware estate, and service levels to identify quick wins
Carry out a full review of IT asset inventory, lifecycle status, and management processes
Understand business needs and establish yourself as a trusted partner to stakeholders
Review vendor relationships, contracts, and existing technology investments
Establishing Your Impact…
Take ownership of IT operations, infrastructure, assets, and support delivery across all locations
Standardise processes and service levels to ensure consistency across UK and EU teams
Embed robust asset management practices with full visibility across hardware and software
Own and manage the IT budget, optimising spend while clearly demonstrating value
Strengthen our security posture and ensure compliance with relevant regulations and frameworks
Build strong, collaborative partnerships with key vendors and service providers
Driving Excellence…
Lead the IT function with a clear vision for operational excellence and continuous improvement
Champion a culture of service excellence, accountability, and proactive problem-solving
Mentor and develop IT Managers and support teams, building a high-performing, engaged function
Drive strategic IT initiatives that improve productivity, security, and user experience
Optimise hardware refresh cycles and procurement to maximise value and minimise disruption
Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business
Deliver reliable, secure, and scalable IT infrastructure that supports business growth
Provide outstanding IT support with clear SLAs and consistently high user satisfaction
Maintain accurate, up-to-date asset inventories with full lifecycle management across all locations
Build and lead a cohesive, high-performing IT team across the UK and EU
Strengthen our security posture, protecting the business against cyber threats and vulnerabilities
Ensure compliance with data protection regulations, including GDPR
Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL
Develop and maintain disaster recovery and business continuity plans to minimise downtime
Continuously improve IT operations through automation, modern tooling, and best practice
Oversee the design, delivery, and maintenance of IT infrastructure across all locations
Ensure high availability, performance, and security of networks, systems, and end-user devices
Own disaster recovery and business continuity planning for IT systems
Support both office and warehouse IT environments, including connectivity and operational technology
Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal
Maintain accurate asset registers and inventory systems across all locations
Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals
Ensure DSE compliance and support workstation assessments where required
Lead hardware refresh programmes to minimise downtime and disruption
Oversee secure, compliant disposal and recycling of end-of-life equipment
Manage supplier relationships, procurement, leasing agreements, and contracts
Ensure all assets are auditable and compliant for financial and regulatory reporting
Own endpoint management and MDM solutions
Lead IT support teams to deliver responsive, high-quality service to all users
Set and monitor SLAs, OKRs, and user satisfaction metrics
Implement and continually improve IT service management processes and tooling
Embed ITIL best practices across incident, problem, and change management
Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns
Line manage IT Managers across the UK and EU, providing coaching and clear direction
Build a collaborative, service-oriented culture across distributed teams
Recruit, develop, and retain top IT talent
Encourage knowledge-sharing, continuous learning, and succession planning
Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST)
Own or support IT audits and certification processes
Ensure compliance with data protection and licensing requirements
Support health & safety compliance, including DSE standards
Promote security awareness and a strong security-first culture
Coordinate security incident response and remediation
Vendor & Budget Management
Manage IT vendors, suppliers, and service providers
Negotiate contracts and ensure value for money
Own IT procurement and budget management
Evaluate and recommend new tools, technologies, and equipment
Partner with leaders across the business to understand needs and priorities
Communicate IT initiatives, changes, and performance clearly
Report regularly to the Director of Technology & Product on risks, performance, and opportunities

Our take

In a culture of waste, more and more people are looking to declutter responsibly, and websites such as Vintage Cash Cow are paving the way for the circular economy. Helping customers turn their unwanted items into cash, Vintage Cash Cow utilises hundreds of in-house experts to value vintage, antique and second-hand goods that might otherwise end up on the scrap heap.

Incentivising its customers with free postal service, Vintage Cash Cow offers a hassle-free pick up and delivery and uses vintage valuers to appraise and give you an offer on your items. With a 24-hour turnaround between send-off and payment, the company has nailed the formula through cultivating a trading network of auction houses, museums, institutions and independent collectors. UK-focused at present, Vintage Cash Cow continues to scale its operations, and has landed publicity through leading newspaper recommendations.