Senior Technical Support Engineer, Fireblocks
$100-130k
More information about location
Helping financial institutions securely transfer digital assets
Posted today
Helping financial institutions securely transfer digital assets
501-1000 employees
Posted today
$100-130k
More information about location
501-1000 employees
Company mission
To enable every business to easily and securely support digital assets and cryptocurrencies.
Role
Who you are
- 2–4 years of experience in Technical Support, Customer Success Engineering, or a similar technical troubleshooting role
- Proven expertise in debugging APIs, system integrations, and cloud environments
- Hands-on experience with tools such as Coralogix, DataDog, OpenSearch, and database query tools
- Familiarity with scripting languages (e.g., Python, JavaScript, Bash) and SQL
- Strong communication skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences
- Ability to manage multiple complex cases simultaneously while maintaining exceptional attention to detail
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience
- Role requires work hours aligned with US-West time zones
Desirable
- Experience supporting digital asset platforms, blockchain technologies, or cryptographic systems
- Understanding of key blockchain concepts, such as public key cryptography, smart contracts, and consensus protocols
- Experience in enterprise environments, especially in regulated industries such as financial services or compliance
What the job involves
- We are seeking an experienced and customer-focused Technical Support Engineer – Senior Team to work on our most complex and high-priority cases
- Senior Team members specialize in handling escalations from the Frontline Support Team, resolving technically challenging issues, and collaborating across departments to deliver the highest standard of service to our customers
- Investigate and resolve complex technical issues escalated from the Frontline Support Team
- Collaborate with Engineering, Product, DevOps, and Site Reliability teams to troubleshoot and resolve advanced cases efficiently
- Provide real-time assistance via Slack, Google Meet, and ticketing systems for urgent or technically demanding matters
- Participate in critical incident response, including emergency troubleshooting sessions and post-incident reviews to identify improvements
- Maintain thorough case documentation, including root cause analysis, resolution steps, and preventive recommendations
- Contribute to internal knowledge base articles, troubleshooting guides, and support tooling improvements
- Mentor Frontline Support Engineers to strengthen overall team troubleshooting skills and technical depth
Our take
The derivatives market has always been attractive for larger investors, but one of the biggest hurdles they needed to overcome has to do with capital efficiency, custody and security. Fireblocks allows for the trading of derivatives on any asset, using any form of collateral while receiving cross-margin benefits across counterparties. Essentially, it enables institutional traders to move digital assets without the operational or security headache.
By trying to make digital asset trading more secure, Fireblocks is banking on assets like cryptocurrencies becoming a new part of the mainstream trade of financial institutions. Cryptocurrencies are known for being notoriously unstable in their value but when traded properly, can be hugely profitable. Fireblocks believes that their cybersecurity services will make the industry seem safer and thereby make it more attractive to new participants.
In fact, Fireblocks are already on to something here. Now that cybersecurity standards have been boosted, a whole new crop of institutional entities has already set up shop in the crypto world. The more that follow suit, the more stable the market becomes - and the more potential clients Fireblocks can access. If Fireblocks can make digital assets both accessible and secure for mainstream traders, as they are doing through partnerships with the likes of CoinTrade, they have a huge potential market waiting to be tapped into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$550m
SERIES E
Jul 2021
$310m
SERIES D
Total funding: $1.0bn
Company benefits
- Work from home opportunities
- The opportunity to learn from and collaborate with leading industry professionals on cutting-edge financial and security technology in a fast-paced, creative environment
- Ability to have a direct impact on an exciting product and the user experience
- Competitive salary, benefits, and equity
- Flexible vacation policy
Company HQ
Garment District, New York, NY
Leadership
Michael Shaulov
(CEO)Prior to Fireblocks, they co-founded Lacoon Mobile Security, which was acquired by Check Point, and was then appointed the Head of Products, Mobile and Cloud Security for Check Point. Previously a seed investor in Armis Security and Orca Security.
Paul Berengoltz
(VP R&D)Previously director of research at Lacoon Mobile Security.
Idan Ofrat
(CTO)Ex software consultant and previous VP Product at Orbs - a blockchain company.
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