Senior Customer Success Manager, Clari
EMEA
+ Stock Options
More information about location
Revenue operations platform
Be an early applicant
Revenue operations platform
501-1000 employees
Be an early applicant
+ Stock Options
More information about location
501-1000 employees
Company mission
Clari's mission is to make revenue more reliable and predictable, improving the way the world does revenue.
Role
Who you are
- 4+ years experience in B2B SaaS Customer Success, Solutions or Business Consultant or Solutions Engineering roles
- Experience and knowledge with Salesforce required
- Experience within Revenue Operations (including strategy, processes, or tech stack) preferred
- Experience with sale engagement platforms and their usage in ‘go to market’ functions preferred
- Track record of customer retention and growth by driving adoption, engagement, and experience
- Manage own portfolio and additional projects and be able to prioritize work effectively
- Aptitude for learning software and staying current on industry best practices
- Excellent communication skills both internally and externally
- Comfortable learning in a dynamic, fast-paced environment and being able to handle ambiguity with a positive attitude
- Consistent diplomacy and poise while working through customer issues and escalations
- Work with cross-functional partners on various internal projects and playbooks
What the job involves
- Clari is seeking a passionate, results-oriented Senior Customer Success Manager (“CSM”) to join our EMEA team
- At Clari, our mission is to transform our clients’ revenue operations to be connected, efficient and predictable - and our Customer Success team sits at the heart of this goal
- As a CSM, you will act as the trusted revenue advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey
- Deliver valuable outcomes for Enterprise and Commercial customers and build strong customer advocates by maintaining high levels of adoption and engagement
- Advise customers on best practices for optimising their revenue operations by leveraging the Clari platform while staying up to date on industry trends
- Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
- Use a data driven approach and Clari technology to review portfolio and health indicators, with a view to identifying growth opportunities or potential risk in partnership with the Account Management teams
- Coordinate and deliver tailored enablement groups of end-users to 1:1 revenue leader to ensure confidence in the platform and cultivate customer accountability
- Run and facilitate in-person or virtual workshops to map out customer revenue objectives, cadences and workflows to help them optimise their ‘go to market’ functions
- Maintain regular customer cadences to foster partnership with customers, jointly with the Account Management team (e.g., Check-Ins, Executive Business Reviews)
- Drive effective discovery with customers to gain insight into their business needs or revenue objectivesUnderstanding of the ‘revenue orchestration platform’ competitive landscape
- Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
- Ability to advise on change management best practices to help customers adopt new technologies effectively and reduce time to value
- Provide oversight and escalation management to help resolve important customer issues in collaboration with other Clari teams (Support, Product & Engineering, Professional Services, etc.)
Our take
Clari’s revenue operations software scrapes data stored in digital infrastructure such as marketing automation systems, CRMs, emails, calendars, and content management systems, before using AI to deliver revenue forecasts.
In short, its purpose is to remove any doubt or guesswork from revenue forecasts, allowing businesses to plan for the future with more certainty. Clari has built up a solid base of over business customers so far including Adobe, Lenovo and Dropbox, and has more than quadrupled its valuation since 2020, with a now estimated value of over $2.6 billion.
The company’s recent surge in momentum makes a great deal of sense. Its 2022 acquisition and integration of Wingman, a conversational intelligence company, has added a level of granularity to its data tools which is appreciated by companies attempting to navigate a diificult global market.
Clari is exploring opportunities to introduce its software to its more than 250 portfolio companies, and plans to focus on hiring hundreds of employees to grow its presence in international markets. The company also has its eyes on acquiring additional companies with technology that can advance its product development efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2022
$225m
SERIES F
Mar 2021
$150m
SERIES E
Total funding: $496m
Company benefits
- No-cost health plans with low-cost family plans
- 401k plan
- Generous time-off programs
- Company paid parental leave
- Wellbeing and professional development funds
- Remote and in-office perks
Company values
- Garage state of mind: Keep the spirit of Clari's birthplace—the garage—by challenging norms, dreaming, remaining agile, and constantly innovating.
- Charge: We know success is ultimately a function of how well we execute, so we dream big and then Charge ahead to achieve remarkable things.
- Jazz band: Harmonize as a team while trusting improvisation as individuals.
- Dish Assist: Give assists to help your fellow Clarians score as you strive to improve your own game.
- One with customers: Make our customers rock stars because we win when they win.
Company HQ
Sunnyvale, CA
Articles
Leadership
Venkat Rangan
(CTO)After studying Computer Science at Miami, Venkat worked as a VP at Lucent Telecommunications and Rhapsody Networks, prior to co-founding Clearwell Systems. He co-founded Clari in July 2012, and has served as CTO along advisory roles since.
Andy Byrne
(CEO)Andy has over 19 years of experience in sales, marketing, business development. He was previously VP of Business Development at Clearwell, a leading provider of electronic discovery software.
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