Helpdesk Technician, SpotOn
Our base pay range is $22/hr-31/hr for this role. + RSUs
5 days a week in office
Point-of-sale software and payment processing
Job no longer available
Point-of-sale software and payment processing
1001+ employees
Job no longer available
Our base pay range is $22/hr-31/hr for this role. + RSUs
5 days a week in office
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- Basic Knowledge of Okta User/Group Management
- Basic Knowledge of Google Workspace User/Group Management/Administration
- Basic Knowledge of Macintosh and Windows Configuration and Administration
- Moderate Skill in Troubleshooting Desktop Hardware
- Basic Skill in Upgrading and basic repair of PC hardware
- Basic Knowledge with Networking Technologies
- Basic Knowledge in VoIP Softphone and Telephony Services
- Good US English verbal and written communication skills (multi-lingual preferred)
- 1 year in similar Helpdesk role or 2 years in technical support
- 1 year with Google Apps for Business or similar service
- 1 year with Okta or similar service
- High school diploma
- CompTIA A+, Network+, and/or Tech+ or similar preferred
What the job involves
- Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality
- This is a generalist role involving a broad range of tasks
- The major portion of the day is spent addressing tickets
- Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned
- Keep regular office hours in assigned SpotOn office
- Handling tickets for tasks such as
- User administration (onboarding, offboarding, changes, resets, unlocks, etc)
- Desktop support (hardware, software, imaging and services)
- Licensing (provisioning and deprovisioning)
- Assigning hardware, testing, provisioning, and shipping to employees and contractors
- Enrolling computers in security devices (e.g. MDM, EDR, etc.)
- Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
- Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
- Auditing (Users and Accounts)
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on the further development of technology products as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Managing Director)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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