Project Manager, FORM
Digital assistant for the frontline
Open for applications
Digital assistant for the frontline
201-500 employees
Open for applications
201-500 employees
Company mission
To drive faster actions and better decisions.
Role
Who you are
- You have a minimum of 5+ years of professional experience facilitating the operations of a technical team, specifically around complex software implementations, data reporting and back-end engineering
- You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering the goods!
- You have confidence in your technical understanding, including things like table interactions, systems integrations, object-oriented design patterns and architectural best practices
- You have foundational understanding of technical concepts and terminology for development (i.e. HTML, CSS, and JavaScript), systems integration (i.e. SFTP, XML, ETL Processing, API, JSON, etc.), and data systems (i.e. SQL, Postgres, flat files)
- You are familiar and comfortable in using service delivery tools such as JIRA, Asana, and Salesforce
- You have an excellent understanding of SaaS architecture, data collection and business workflow concepts
- You can sometimes be over-communicative, but your stakeholders always know what’s being done, why it’s being done, and how the execution is being carried out
- You have an exceptional communication style, specifically when it comes to explaining technical challenges to non-technical people
- You can be both a motivating or calming force, depending on the situation
- Your natural tendency is to underpromise and overdeliver, and not the other way around
- You believe that taking projects to the finish line means the customer is truly satisfied with the deliverable
- You have worked in a smaller environment, or in a consulting role, and know how to be resourceful in order to get things done
What the job involves
- You’ll oversee the scoping and delivery of customized solutions for some of our biggest customers
- You’ll collaborate with both internal and external stakeholders, leveraging your domain expertise to deliver seamless integrations and valuable functionality
- Your ability to effectively scope, price and deliver your projects will contribute to the Professional Services Team’s success as a revenue generating group for the greater organization
- You’ll work directly with our Customers to accurately scope implementations, integrations, and development efforts above and beyond the base product offering. This will include custom dashboards, workflows and other features that require backend and frontend development
- You’ll work closely with customers of all sizes, but emphasized involvement with our largest and most strategic accounts that will be leveraging our cutting-edge image recognition technology
- We’ll fine-tune an accurate and easily repeatable process for building SOW’s for our customers - we’ll ask the right questions up-front to create the proper scope, schedule, and assumptions before initializing technical resources within the teams
- We’ll deliver on-time to our customers thanks to your overall organizational awareness and the pulse you keep on the Professional Services Team’s workload
- Customers will receive the solution that was promised largely due to your technical domainexpertise in understanding the bounds of the product platforms and our customer’s data structures
- We’ll improve our process efficiency in whipping up customized functionality such as report views, triggered emails, data digestion/reporting and data ingestion/tables
- You'll work closely with Professional Services Engineers, sorting through priorities and timelines to organize and maximize their efficiency and effectiveness
- You’ll track and manage project and resource spend with the goals of meeting customer satisfaction while staying within project schedule and cost targets; otherwise manage the change control process and client expectations
Our take
FORM is a global leader in mobile data collection and in 2020 it merged with GoSpotCheck, which helps employees harvest real-time retail intelligence through web and mobile apps. In doing so, the companies have combined to further enable low-code/no-code mobile data collection and digital process automation for mid-sized and large global enterprises.
GoSpotCheck was one of a number of acquisitions for FORM, including Rodio Mobile and ShelfWise in 2021. This has helped FORM continue to see tremendous success in sectors that include Consumer Goods, Retail, Healthcare, Hospitality and Real Estate. It's also enabled them to rapidly innovate to be the world’s first Digital Assistant for the frontline.
Bridging the gap between frontline workers and back-office operations, FORM has gained widespread adoption and is currently empowering billions of mobile workers worldwide. Its success can be attributed to its ability to meet the need of Fortune 500 companies, making it a trusted solution for large-scale enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2019
$25.3m
LATE VC
Nov 2017
$21.5m
SERIES B
Total funding: $71.4m
Company benefits
- Full Medical Coverage
- Generous Flex Time
- Parental Leave
- 401(k) Plans
- Remote Work Eligible
Company HQ
Quincy, MA
Leadership
Ali Moosani
(CEO)Held various sales positions as well as serving on the boards of a number of companies, including Esko and 6Connex.
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