Public Relations Manager, AirHelp
1-5 days a week in office
Claims management company for flight disruptions
Job no longer available
Claims management company for flight disruptions
201-500 employees
Job no longer available
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Fluency in English with exceptional written communication skills, capable of crafting compelling messages that resonate with diverse audiences
- Proficiency in at least one additional language (preferably German, Spanish)
- Experience working with a diverse range of media outlets and navigating complex media landscapes, securing media coverage and building relationships with journalists
- Ability to distill abstract concepts and data information into clear, concise, and engaging messages, along with strong organizational skills and attention to detail
- Experience working in PR, communications, or related fields, preferably across multiple European/American markets
What the job involves
- Reporting To Maciej Jelenski
- You'll be at the forefront of shaping AirHelp's narrative, assisting in crafting compelling press materials and ensuring our spokespeople are well-prepared to communicate our message effectively
- Additionally, you'll play a vital role in managing our relationships with mass media all around the world
- Join us in revolutionizing the air travel experience and showcasing AirHelp's commitment to passenger rights on a global stage
- Write and edit press releases to communicate key messages and announcements effectively
- Creating and identifying stories and campaigns that highlight AirHelp’s work and increase air passenger rights awareness
- Prepare briefing materials for our spokespeople to ensure they are well-equipped for media interactions and public speaking opportunities
- Assist in managing relationships with external PR agencies, coordinating activities and providing direction as needed
- Undertake administrative tasks such as maintaining media lists, tracking coverage, and managing PR-related documentation
- Collaborate closely with the Marketing Department, Data Team and Legal Team to execute strategic communication initiatives
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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