Senior Product Designer, Included Health
Access
$128.1-235.3k
Salary dependent on location. + Equity
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$128.1-235.3k
Salary dependent on location. + Equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- If you're passionate about growth, experimentation, and designing seamless, high-converting experiences, we'd love to hear from you
- 6+ years of experience as a product designer, with at least 2 years working on growth, engagement, or conversion-focused experiences
- Experience using AI-powered design and research tools to accelerate prototyping, testing, and iteration
- Strong expertise in interaction design, with a portfolio showcasing high-quality, high-converting experiences
- Experience designing and optimizing complex flows, ideally in authentication, onboarding, or coverage verification
- Proven ability to collaborate with cross-functional teams, including product, engineering, and marketing
- Comfort working in a fast-paced, experiment-driven environment, balancing quick iterations with long-term vision
- A strategic mindset, able to connect design decisions to business outcomes and advocate for the right solutions
- Excellent communication and storytelling skills, able to synthesize complex ideas into compelling narratives
- Proactive and self-guided, with the ability to navigate ambiguity and drive initiatives forward
- Bonus: Experience in healthcare, fintech, or other highly regulated industries where complexity needs to be simplified
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- We're looking for a Senior Product Designer for our Growth & Engagement team, helping us expertly communicate our value proposition and optimize the journey that brings members into our digital experience
- This is a high-impact, fast-paced role where you'll work closely with designers, product, engineering, and marketing to run experiments, optimize conversion flows, and shape the future vision of how we engage members
- Our authentication and coverage system is complex, and we need a designer who thrives in solving intricate problems and making them feel simple
- As a seasoned designer, you'll bring a strong point of view, exceptional craft, and the ability to drive ideas forward
- You'll own the design direction for your team, mentor others, and advocate for design excellence while balancing rapid iteration with long-term vision
- Own the end-to-end design of how we communicate our value proposition and guide members into our digital experience
- Design and optimize conversion flows, balancing rapid experimentation with a long-term vision for a seamless, engaging experience
- Simplify complex systems, making authentication and coverage verification intuitive and frictionless
- Run A/B tests and rapid iterations, using data and insights to refine and improve engagement strategies
- Explore new ways to communicate our value proposition, leveraging storytelling, motion, and interaction design
- Stay ahead of industry trends, bringing fresh ideas and best practices to the team
- Use AI-powered design tools (e.g., v0.dev, Lovable, Bolt, Cursor, Onlook, Spline) to build, test, and iterate on high-fidelity prototypes
- Experiment with AI research tools (e.g., Maze, Rally, Marvin) to quickly test competing concepts, draw insights, and make informed design decisions
- Stay ahead of emerging AI tools, recommending and knowledge-sharing best practices with the team
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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