IT Support Analyst, Inari
Office located in Cambridge, MA
Genetic crop modification
Job no longer available
Genetic crop modification
501-1000 employees
Job no longer available
Office located in Cambridge, MA
501-1000 employees
Company mission
To build a more sustainable global food system for the benefit of farmers, society and the planet.
Role
Who you are
- We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users
- Minimum 3 years of proven experience in an IT support role that focused on laptop and end user support
- Expertise with Windows 11, MacOS, iOS/iPadOS, Android, MS Office 365 suite
- Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities
- High self-motivation with the capability of working both independently and in a team setting
- A positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environment
- Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings
- Curiosity and a commitment to continuous learning, with a desire to make a meaningful impact
- Ability to apply creative thinking to troubleshoot complex technical issues
- A collaborative approach, open to giving and receiving ideas, perspectives, and feedback
- Skill in fostering open dialogue and promoting teamwork
- Comfort with ambiguity, the ability to adapt to change and make decisions with incomplete information
- A strong sense of accountability, taking ownership and encouraging the same in others
Desirable
- Relevant IT certifications (ITILv4, A+, etc.)
- Experience with MDM systems (Intune, Jamf)
- Experience with IT Service Management systems (ServiceNow, etc)
- Experience with RMM systems (NinjaOne, etc)
- Experience with Quality Management systems
- Experience working with laboratory equipment and maintaining laboratory IT systems
- Experience creating end user documentation and how-to guides
- Experience creating SOPs and internal documentation
- Knowledge of scripting languages (PowerShell, Bash)
- Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) and Smart TVs
What the job involves
- As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company
- You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees
- You will be working alongside the IT team not only in Cambridge, MA, but remotely with our offices in West Lafayette, IN and Ghent, Belgium
- Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track
- This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations
- Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system
- Create and maintain user accounts and access permissions across endpoints and software systems
- Image and deploy laptops as replacements or for new employees
- Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools
- Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities
- Assist with computer-controlled laboratory equipment moves, connections and troubleshooting
- Perform computer moves of equipment when teams are relocated
- Consistently monitor endpoint setup and report any potential viruses or threats
- Ensure cleanliness of all data equipment and computer rooms
- Assist in AV equipment setup and troubleshooting
- Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools
- Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients
- Manage local systems/applications and technical infrastructure operations to support staff and applications
- Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs
- Foresee issues and gaps, identify solutions and work comfortably with leading-edge products
- Work effectively with our vendor partners to maintain functional operational systems
- Communicate with management on IT applications operational status
- Assist with record-keeping procedures, documentation, asset management and maintenance of data
- Coordinate with management to bring efficiencies to laboratory information management systems
Application process
- Please note that we use the resume you submit with your application during our background check process
- To ensure an efficient and accurate background verification, we kindly ask that you carefully review and accurately represent your work history, education and other relevant information on your resume
- Any discrepancies or inaccuracies found during the background check may impact your candidacy for the position
Our take
The effects of climate change and a still-swelling global population is ramping up the pressure on the world’s agriculture industry. To stave off a global hunger crisis, cash is being poured into gene editing for the world’s major crops, and Inari is a Unicorn biotech company conducting important work in this field.
Inari applies predictive design, AI, ML and multiplex gene editing to improve yield and resource demand for the world’s largest crops - corn, soybeans, and wheat - which collectively cover over 500 million acres across the American continent. The results so far are impressive: it claims to boost crop yield by up to 20%, and cut water and nitrogen usage for corn by 40%.
Genetic engineering for seeds isn’t a new concept. For example, Monstanto and Sygenta are among the giants who’ve been pioneering in this field since the 1990s. But progress is slow with gene editing, so Inari has been smart to focus on key, lucrative and high-urgency crops. It continues to raise huge amounts of funding to support its development and growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$144m
LATE VC
Jan 2024
$103m
LATE VC
Total funding: $711m
Company HQ
Wellington-Harrington, Cambridge, MA
Leadership
Ponsi Trivisvavet
(CEO)Previously a McKinsey Associate Principal, who then held various senior roles at Syngenta for nearly a decade. Subsequently served as COO at Indigo.
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