Customer Success Manager, UVeye

North Central

$80-100k

+ Bonus

Mid and Senior level

Chicago

More information about location

3+ days a week in office

Automated, AI-based inspection systems for vehicles

Open for applications

Automated, AI-based inspection systems for vehicles

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Open for applications

$80-100k

+ Bonus

Mid and Senior level

Chicago

More information about location

3+ days a week in office

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Company mission

To raise the standard of vehicle inspections, to help create better mobility and safer roads.

Job

Company

Role

Who you are

3+ years of experience in a Customer Success, Account Manager or similar role – preferably in a SaaS
Proven experience in managing multiple accounts and projects
Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers
Hunger to work in a hyper-fast paced and ever changing environment
Superior organization and prioritization skills, along with focused attention to detail
Commercial savvy
Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms
General understanding of the automotive space – an advantage!

What the job involves

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of the UVeye platform and systems
Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes
Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye
Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions
Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients
Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Our take

UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.

This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.

UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$41m

LATE VC

May 2023

$100m

SERIES D

Total funding: $251.8m

Company benefits

Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly

Company HQ

Teaneck, NJ

Leadership

Amir Hever

(CEO & Co-Founder)

Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).

Ohad Hever

(COO & Co-Founder)

Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.

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