Senior Sales Engineer, Mastercard
More information about location
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Proven experience as a Sales Engineer
- Experience in leading discovery to qualify customer needs and determine viable solutions of value
- Posses a solid understanding of data science concepts and machine learning models
- Posses a solid understanding of API-delivered services and web architecture
- Experience with Python programming and SQL
- Excellent presentation and interpersonal skills with demonstrated ability to work with business leadership, product managers, data scientists, engineers, and marketers alike
- Proven ability to establish credibility with technical leaders in customer organizations
- Posses business acumen to understand customer business drivers, risks and benefits, and value of our solutions
- Posses analytical skills to build solutions that integrate within a customer workflow specification
- Excellent verbal and written communication skills with an ability to convey technical concepts to nontechnical stakeholders
- Posses excellent problem-solving skills in complex environments
- Are fluent in English
- Background in fraud and the payments industry is preferred
What the job involves
- As a Senior Sales Engineer on the Mastercard Identity team, you will have a diverse set of responsibilities supporting Sales using technical know-how and product expertise to grow a best-in-class product suite in the identity solutions industry
- The role is focused on ensuring prospects understand our solutions from a technical perspective with the aim of deriving the best possible value from our ecosystem, which is built on machine learning and a foundation of data science
- As the product expert, you will collaborate with Sales to understand prospect pain points, workflows, goals, and risks to determine product fit
- You advise prospects on how to best leverage our data in their systems, set up proof of value tests, provide training, represent Mastercard Identity in the market and at customer engagements, attend conferences, and liaise with our Product team to share customer feedback to improve our products
- Work with our Sales team to win deals and drive sales to completion in the EMEA market
- Ensure an exceptional experience throughout the pre-sale process
- Be the subject matter expert in the Mastercard Identity suite of products and solutions
- Use your technical skills to show a strong understanding of the underlying technologies, data processing, and web architecture
- Use your data science knowledge to explain data features and probability-based decisioning to provide the most value to customers, and how to make it actionable for their specific use case
- Use your business skills to understand business needs and position Mastercard Identity products to design solutions using them
- Use your soft skills to build strong relationships with prospects and customers
- Use your writing skills to create documentation for prospects, customers, and for internal use
- Be the trusted advisor, instilling trust to enable customers to rely on you for sound advice and strategic guidance, and to inform their decision-making process
- Drive success through proof of value product tests
- Provide training to enable a solid understanding of the offering and ensure a smooth onboarding experience
- Liaise with the Product team to bring customer-facing perspectives and customer feedback, and to contribute insights for the product roadmap
- Attend and present at conferences and webinars, and support the creation of documentation including best practices, industry knowledge, the competitive landscape, and the direction of trends
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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